Vipshop will process the refund within three days of receiving the returned goods from the user. Except for cash on delivery (cash), all other payment methods will be refunded to the original payment method.

After the refund is processed, it will take 2-5 working days for the deposit card and credit card to arrive, and other payment methods will arrive immediately.

If you use a coupon or participate in a full discount event when ordering, the refund will be processed according to the subtotal amount of the product after the return. The same order does not support mixed payment with cash and POS card swiping, otherwise no refund will be given.

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The refund cycle is for user reference, the specific refund cycle It will be affected by relevant factors such as banks and payment institutions.

Extended information:

The time limit for order returns is 7 days from the day after the order is signed. Consumers can return the goods without reason within 7 days of signing:

1 , product quality issues.

2. Non-quality issues with the product: The product and its packaging must remain original when sold on Vipshop and the accessories and gift information are complete, which will not affect secondary sales.

3. If you purchase Vipshop products, return them in the original packaging of the purchased product (place the product together with the delivery note in the original delivery box), and return the product together with the anti-counterfeiting buckle (not to be disassembled or cut) ), all related accessories, instructions, labels, gifts (if any) and paper invoices (if any) are sent back together.

Return shipping costs:

1. For returns due to product quality problems, Vipshop will bear the return shipping costs;

2. Due to your personal reasons Any returns and return shipping costs will be borne by you personally. In order to enhance the shopping experience, Vipshop will provide you with a return shipping subsidy of 10 yuan (1,000 pieces) per order. If multiple orders are sent back in the same package, Vipshop will only subsidize the shipping cost once.

/help.vip.com/themelist.php?cid=76"target="_blank"title="Vipshop Help Center - Refund Methods and Timeliness">Vipshop Help Center - Refund Payment methods and timeliness

/help.vip.com/themelist.php?cid=74"target="_blank"title="Vipshop Help Center-Refund Policy">Vipshop Help Center -Refund policy