It has been more than a month since I issued the ICBC credit card and I haven’t received the card yet. What’s going on?

You can call the ICBC credit card phone number 95588 to check the application progress and card mailing status. You can also check the email manually. Please check the tracking number to make sure it was not delivered or lost on the way. If it is lost, you can ask for a new card to be re-sent for free.

1. It has been a month since the credit card was issued and I have not received it. This is a normal phenomenon. You should report the loss to the bank immediately and get a replacement. If it is used by others to do bad things, if you report the loss and get a new card, you can apply for a replacement. If you report the card as lost later, you can destroy it or keep it after you receive it. If you don't receive it, there's nothing you can do.

2. It usually takes about 20-40 days from the time you submit the card application materials. Credit cards of domestic banks basically adopt a centralized management model, that is, the bank first establishes its own credit card in a certain city. Center, if residents of other cities in China apply for a credit card, they need to submit the credit card application form to the card center first, which takes a few days.

3. After receiving the credit card application materials from various local cities, the credit card center must review and file them. This process takes 15 days. The next step is to make the card. Due to the high value of card making equipment, domestic card making equipment is basically produced centrally by the credit card centers of various banks. This process usually takes two days.

4. The final step is to mail the card to the cardholder by registered mail, which usually takes 7 to 15 days. In addition to the possible delays between each link, it is normal to get the card in 40 days.

5. In addition, ICBC’s card production scale is small and the review is slow. One month is normal. If you are anxious, you can contact the ICBC service to hurry up.

Why is ICBC credit card application so slow?

If you are applying for a physical credit card, ICBC usually completes the review and issuance of the card within 15 calendar days. If there are many customers submitting applications during the same period, the corresponding processing time will be slightly longer than normal. Please wait patiently.

You can log in to ICBC e-Life, the official ICBC credit card app, select the "Finance" column, and follow the page prompts to check the credit card application progress and mailing progress.

Warm reminder:

If you have not received a new card for a long time, and you have not received a notice not to apply for a card, you can call the customer service hotline 95588 to contact the credit card manual service to verify the feedback.

(Answer time: June 7, 2021. In case of business changes, please refer to the actual situation.)

Why is the ICBC credit card so slow?

ICBC credit cards usually complete credit card review and issuance within 15 calendar days. If you choose to collect the card by mail, the new card will usually be sent 7-15 working days after opening the account; if you choose to collect the card by self-collection, you can usually go to the agreed outlet with the original ID document to collect the card 5 working days after opening the account, such as To apply for a card online, please bring your original ID document to the agreed outlet to collect it after receiving the card collection notification message. You can log in to ICBC e-Life, the official ICBC credit card app, select the "Finance" column, and follow the page prompts to check the credit card application progress and mailing progress.

Warm reminder:

If you do not receive the card collection notification for a long time or do not receive the card, please call the customer service hotline 95588 to contact the credit card manual service for verification.

(Answer time: August 7, 2019. In case of business changes, please refer to the actual situation.)

Why is the credit card applied for through ICBC online banking so slow?

ICBC usually completes the review and card production within 15 calendar days. If you choose to collect the card by mail, the new card will usually be sent 7-15 working days after opening the account; if you choose to collect the card by self-collection, you can usually go to the agreed outlet with the original ID document to collect the card 5 working days after opening the account, such as To apply for a card online, please bring your original ID document to the agreed outlet to collect it after receiving the card collection notification message. You can log in to ICBC e-Life, the official ICBC credit card app, select the "Finance" column, and follow the page prompts to check the credit card application progress and mailing progress.

Warm reminder:

If you do not receive the card collection notification for a long time or do not receive the card, please call the customer service hotline 95588 to contact the credit card manual service for verification.

(Answer time: November 19, 2019. In case of business changes, please refer to the actual situation.)

Let’s stop here to introduce why ICBC credit card is so slow.