The user name of credit card online registration can be English and numeric group leader. If an error is displayed later, the user name you registered may have been registered by someone else, so you can change another user name and try again.

Retrieve user name:

1. Enter the online banking login page of the bank and select "Forgot User Name or Password".

2. Select "Retrieve User Name" at the top.

3. Then fill in your personal information and choose Next. Note that the password of online banking is a combination of letters and numbers, not the dynamic password and withdrawal password of E-bill.

4. Continue to select Next here to verify the information.

5. Then use your mobile phone and e Lingbao for verification.

6. After the verification, you can successfully retrieve the online banking account, or you can take your bank card, e-Lingbao and ID card to the bank outlet to queue up.