JD.COM refunds paid by credit card will be returned to the credit card.
JD.COM online payment and POS card payment order refund, if it involves bank information, JD.COM will handle the refund according to the regulations established by banks and related institutions. In order to ensure the safety of customer account amount, the original card will be returned, and the longest refund period is generally no more than 15 working days.
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Extended information:
General rules of after-sales service in JD.COM
(1) Orders delivered by Jingdong Express or self-raised: subject to the actual receipt date of customers; ?
(2) For orders not delivered in JD.COM, the actual arrival date displayed on the third-party logistics platform shall prevail. If the third-party partner can't effectively return the receipt date, JD.COM customer service will manually confirm the actual arrival date with the customer according to factors such as distance.
under the condition that there is no problem with the goods, JD.COM promises that you can return the goods without reason within 7 days from the date when you actually receive the goods, provided that the freight for returning the goods is borne by you. All the products sold in JD.COM are brand-new. In order to protect consumers' interests, the following products are not applicable to 7-day unreasonable return:
(1) personal customized products;
(2) Fresh and perishable commodities;
(3) digital products such as audio-visual products and computer software downloaded online or unpacked by you; ?
(4) newspapers and periodicals delivered;
(5) other goods that are not suitable for return according to the nature of the goods, and confirmed by you at the time of purchase.
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