How to effectively control the trading risk is the core factor that everyone is most concerned about. Let's analyze this problem with Xiao Li:
Why refuse to pay? The reasons for refusing to pay are nothing more than the following:
1. Goods not received
2. The goods are not the correct version
3. Malicious fraud
There is something wrong with the quality of the goods.
Situation 1: The goods have not been received yet. This happens from time to time, and it is closed. At this time, more work is still on the seller, and the payment company can play a very good mediation role in this link.
Case 2 and Case 4: The version of the goods is incorrect and complicated. The goods bought are imitations, and the complaint is that the goods are not the right version. Or sell the iphone8G but receive the iphone3G (which still happens frequently at present). In this case, if the customer service of the payment company fails to mediate in time, it will easily lead to refusal to pay. In fact, as long as the customer service is well coordinated with the merchants and consumers, this kind of dispute is easy to handle. After all, not every enterprise has a good spoken English.
Situation 3
For malicious fraudulent orders, many times the payment company will prompt for high-risk transactions; Or a transaction with a large amount will take some preventive measures. In this regard, both payment companies and sellers need to do a better job.
Summary:
Refusal occurs in many ways, and credit card payment companies play an important role in this process. After all, not every business has high-quality English customer service. But a credit card payment company's high-quality English customer service is a must.
Customer service with foreign trade experience and affinity, soft voice can halve the temper of consumers and communicate well with sellers. Coordinate buyers and sellers
However, some credit card payment companies are often not in place in customer service, or they are too mobile, or they have a bad attitude, or they are not good at coordinating dispute settlement. ...
A series of reasons led to an increase in refusal to pay.
In fact, many orders can completely avoid this situation.
And Express Huitong has undoubtedly done a very good job in this respect.
Effectively help sellers mediate a large number of transaction disputes.
Get the unanimous praise of the merchants.
This is the embodiment of the value of express Huitong service.