if the original mobile phone number can no longer be used, the card issuing bank will help the cardholder to modify it by checking the cardholder's information after calling the customer service number of the card issuing bank.
if the mobile phone left by the cardholder when handling the credit card has changed and needs to be changed, the cardholder can change the mobile phone number at the branch of the issuing bank with his ID card.
service channel
according to the combination of tangible network expansion and intangible channel extension, self-owned network construction and inter-bank cooperation network interconnection, a nationwide network has been successfully established, which provides strong channel support for business development and customer service.
Physical Network
It has set up 18 branches and 1,435 branches (including 527 licensed community branches) in major economic center cities in China, including Fuzhou, Beijing, Shanghai and Guangzhou, and set up its first overseas branch in Hong Kong, with business outlets covering the whole country and connecting domestic and overseas. In Beijing and Shanghai, we have set up investment banking department, trade finance department, environmental finance department, fund operation center, retail bank headquarters, asset custody department, asset management department, bank cooperation service center, auto finance business center, energy industry finance center, metallurgical industry finance center and other operating institutions of the head office.
Virtual Network
Online banking supports all daily financial transactions, and also provides services such as precious metal trading, inter-bank fund management and e-commerce; Launch "e-wealth" products, and innovatively realize value-added services such as unified revenue and expenditure management of family bank cards and assets, online financial planning and financial information.
Telephone banking hotline Xingye provides customers with 7*24 hours of uninterrupted self-help and manual services, and is equipped with a team of professional financial planners to provide one-on-one wealth analysis and financial planning advice. The customer service center of Industrial Bank has established a Six Sigma telephone banking quality management system, which is one of the few customer service centers in China that has passed the five-level certification of CCCS standard system.
Mobile banking "Wireless Industry" includes online mobile banking and client mobile banking. It is widely compatible with all kinds of mobile terminals and provides customers with more than 3 mobile financial services such as inquiry, transfer, wealth management and payment. It is the first mobile banking in the industry to support gold and silver transactions.
direct banking covers three major user terminals: PC, mobile phone and tablet computer, and provides a variety of financial products, including T+ direct-selling fund products "Xingyebao", "Zhiyingbao", wealth management products, "Xingyehong", "Xingyetou", time deposits and funds, and supports the purchase of multiple bank cards, thus providing customers with convenient and efficient services.
Cooperation Network
With the help of the bank-bank platform system, it has established counter cooperation with many domestic small and medium-sized banking financial institutions, and realized the business of cash deposit, withdrawal, transfer, balance inquiry and credit card repayment of bank cards (passbooks) for all individual customers of participating banks at the counters of various networked outlets.