Owner, actually, you made several mistakes.

First, banks are now profit-making institutions, not government agencies. Although banks are also in the service industry, bank staff are also human beings, so both customers and bank staff should respect each other and treat each other well. A prerequisite for understanding. If you start with the mindset that the other person is the boss, nothing will go well. How can you be happy and smooth when you handle something with a sense of resentment?

Secondly, the business hours of each bank are not determined by oneself. The bank is a very rigorous institution, and many things are done based on the basis. Of course, we will not discuss some violations here. You said that it closes at 11 o'clock and is preparing to close at 4:30. Have you noticed that the bank has posted public notices, such as the bank's business schedule or holiday arrangements during holidays? If you have any questions about the bank's business hours, you may wish to ask the staff for help.

Thirdly, the machine in the bank system is not a separate machine, it needs to be processed online. Some services are time-sensitive. After time, even if the bank staff wants to help you, they can still do it. No, because some systems will automatically shut down when the time is up in the background. Don’t leave work thinking that there is nothing to do when bank staff or systems are closed. In fact, after the bank closes, there are still many follow-up things that need to be done. For example, checkout, sorting out vouchers, business subpoenas, etc.

Fourth, in order for you to handle the business you want to handle quickly and effectively, you might as well ask the bank staff to first understand the information needed for the business and the handling requirements. In this way, you can When you go to the bank, can’t you quickly handle the business you need? In addition, the modern banking system provides multiple channels for customers to handle business, such as self-service areas, online banking, telephone banking, mobile banking, etc. Why bother with those businesses that do not need to be handled at the counter? I think most people will not have trouble with themselves. Self-service processing can not only save your own time, but also reduce the waiting time of others, and can also reduce the pressure on bank staff. Why not kill three birds with one stone?