The service hotline 12345 is generally used for consulting public service information such as administrative functions, responsibilities, policies and procedures; Complaints, opinions and suggestions on administrative management, social management and public services.

The purpose of setting up this telephone number is to better protect the legitimate rights and interests of financial consumers. As long as the content of your complaint is within the statutory duties of the People's Bank of China, and it involves cross-market and inter-bank financial products and services, it can generally be accepted.