Cardholders of China Bank's credit cards will generally receive credit card statements from banks on a regular basis. If you have any objection, you should directly call the 24-hour customer service hotline of the bank credit card, directly communicate with the relevant customer service personnel, and handle the disputed account inquiry business through the transfer of manual service.

In order to facilitate the Credit Card Center of China Bank to solve the disputed credit card transaction for you, you need to provide the relevant credit card transaction information, that is, the receipt of the credit card transaction. Of course, you can also choose to read it from the bank-you have to pay a handling fee.

Once the bank verifies that the disputed credit card transaction is a wrong account caused by criminals' forgery or negligence of merchants or banks, then you don't have to pay for the transaction, and the bank will refund you.