On August 3 1, employees of the Risk Group of Credit Card Center of Chongqing Branch of Industrial Bank received the investigation of the head office's fraud against customer Liang and immediately contacted the customer. After two hours of careful communication, Cai Weiping found that the credit card held by the customer had been stolen by an acquaintance. While appeasing the customer's emotions, she immediately assisted the customer to contact Xiushan Public Security Bureau for alarm, and found the contact information of the suspect and his family through external relations. After hard work, we finally contacted the suspect and his family, and successfully persuaded his family to repay the customer's credit card debt of 28,000 yuan in full on September 4, recovered the customer's credit card debt, and maintained the customer's credit information. The customer who recovered the loss was very moved. After declining the material reward, he also specially sent a banner to our door on September 7 to praise our employees for their serious and responsible service and the deeds of recovering losses.
Chongqing Branch of Industrial Bank once again reminds financial consumers that personal bank cards and passwords must be properly kept, and remember not to lend them to others. Once a debt is defaulted, it may not only hurt friends' feelings, but also hurt money and credit. If the credit card is lost or stolen, please call the customer service phone of the bank immediately or report the loss through online banking, or report the loss at the same city outlet. The security code on the back of the credit card should be kept confidential, and the bank staff will not ask you to provide the dynamic code and the three-digit verification code on the back of the card. Any initiative to ask for the above password is fraud. If you have any questions, you can call the customer service phone of the bank directly to confirm. If the funds are cheated, it is necessary to report the case to the public security organ in time.
I hope that card friends should pay attention to protecting the information security of credit cards after reading them.
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