The credit card customer service hotline of Guangfa Bank is open 24 hours a day, but the working hours of Guangfa Bank’s online customer service are: 8:00-21:00. Guangfa Bank's online customer service is divided into two types, one is manual customer service, and the other is intelligent customer service. The online time of manual customer service is 08:00-21:00, and the online time of intelligent customer service is 24 hours.

1. Introduction to Guangfa Bank: Guangfa Bank is headquartered in Guangzhou. In September 1988, with the approval of the State Council and the People's Bank of China, Guangdong Development Bank was established on the bank of the beautiful Pearl River as a pilot bank for China's financial system reform. It was one of the earliest joint-stock commercial banks established in China. Guangfa Bank has successfully completed its reform and reorganization work, introducing foreign companies such as Citigroup and IBM Credit and well-known domestic companies such as China Life, State Grid, and CITIC Trust. The newly introduced investor team has obtained the controlling rights and operations of Guangdong Development Bank management rights.

2. Guangdong Development Bank will take the introduction of domestic and foreign investors as an opportunity to improve corporate governance and internal control mechanisms, learn and draw on advanced banking service concepts, management experience, and product development and maintenance technologies to effectively improve innovation capabilities and operational management levels, provide high-quality financial services to the public and China's economic development, and strive to create a company with strong profit-making capabilities, strong capital strength, excellent brand image, leading technology, and advanced internal controls that will satisfy shareholders, A modern commercial bank with satisfied customers and employees.

3. On August 24, 2006, China Guangfa Bank and the Asian Development Bank formally signed the "Share Subscription Agreement" and the "Strategic Cooperation Agreement", and issued an additional 66 million shares to it. At this point, China Guangfa Bank became a domestic and foreign-funded bank. One of the commercial banks with the highest shareholding ratio. On January 3, 2007, China Guangfa Bank started the IPO application process.

4. On January 30, 2007, the enlarged meeting of the governing banks of the National City Commercial Bank Development Forum was held in Tianjin. The chairmen (presidents) of the 12 governing banks and some city commercial banks attended the meeting. Relevant leaders of the China Banking Regulatory Commission were invited to attend the meeting. President Wu Taipu of China Guangfa Bank was invited to attend the meeting. The meeting co-opted China Guangfa Bank as the governing bank of the National City Commercial Bank Development Forum.