1 Inquiry password: Inquiry password is used for telephone and Internet inquiry, and it is required to be entered before inquiry. Password inquiry is only for you to log in to online banking for general viewing of balance transaction records.

2 transaction password: transaction password refers to the password that needs to be entered when withdrawing money and conducting online transactions to ensure the safe and smooth transaction. The payment password is the second password set for security.

If you forget the inquiry password of Ping An Credit Card, you can reset the inquiry password by the following steps:

1. Log in to Ping An Credit Card Online Banking, and click on the "ID number login" field.

2. Click Reset Query and enter personal information as prompted.

3. Click "Continue" to reset the query password.

If you forget the transaction password of Ping An Bank, the cardholder can call the 24-hour customer service hotline 955 1 1 and press 2 to reset. It can also be reset through Ping An Bank's online banking.