According to the screenshot of Shanghai Pudong Development Bank APP provided by the complainant, Shanghai Pudong Development Bank described the consumer reserve fund as "the consumer reserve fund is the exclusive consumption fund provided by Shanghai Pudong Development Bank Credit Card Center". At first glance, I thought that the consumer provident fund was similar to the cash installment business, but it was actually wrong. Many consumers fell into the pit like this. After the customer applied, it was discovered that the so-called "petty cash account" to which this petty cash was transferred was actually a virtual credit card, not in cash, and it could not be withdrawn or transferred.
The reporter carefully checked the business contract of the consumer reserve fund. Article 1.2 reads: "If the customer successfully applies for the reserve fund for the first time, Shanghai Pudong Development Bank will issue the virtual credit card designated by the reserve fund account to the customer in real time after the approval is successful"; "Petty virtual cards are only provided to customers in electronic channels, and petty physical cards can be used in electronic channels and offline physical POS cards."
Busy for half a day, the consumer provident fund business is a virtual credit card in sheep's clothing, and the word game of Shanghai Pudong Development Bank is really superb.
Routine 2: deduct money if you don't use it.
The problem of not using the consumer reserve fund and deducting fees is the second pit that customers fall into. After most credit cards are opened, if they are fully swiped several times a year, they will be free of charge. If you don't swipe your card completely, you will be deducted a card management fee of several hundred yuan, which is affordable for most consumers. The consumer loan business mainly promoted by the major banks in the market also does not lend money or deduct money. However, the consumption accumulation fund of Shanghai Pudong Development Bank does the opposite. Whether it is used or not, as long as the business application is successful, the interest and handling fee will be deducted in full according to the application amount. Article 1.8 of the Consumer Reserve Business Contract stipulates that "after the application and approval of the reserve fund are successful, the funds will be transferred to the customer's" reserve fund account "in real time. Regardless of whether the customer has used the funds, he should repay the installment principal and installment handling fee of the reserve on schedule according to the amount shown in the statement of "personal credit card account". " On the black cat complaint platform, a large number of complainants who have never used the reserve fund but need to repay it every month complain.
Routine 3: Binding with Insurance
After receiving the marketing call from Shanghai Pudong Development Bank, a number of consumers handled the consumer provident fund business, paid in installments of 12 or 24, and inquired about the repayment details, only to find that in addition to the principal and handling fee, they still need to pay premiums of several hundred to several thousand yuan. The insured company is Pacific Property Insurance or Zijin Property Insurance.
In this regard, the customer service staff of Shanghai Pudong Development Bank said, "Insurance products are handled together when handling the reserve fund business, not automatically bound. Customers choose according to their own needs, and there are relevant options to choose from. This is the content of deduction. "
However, many credit card holders said that Shanghai Pudong Development Bank did not indicate the option of tying insurance at all. Only when I saw the bill did I find out that I had purchased insurance products. The cardholder claimed that he could not apply for the reserve fund without checking the insurance.
Routine 4: Cancel the business and charge a 3% handling fee.
Suffering from a series of petty cash consumption routines, the customer wanted to cancel the business head office, but he was "bonus hunter" before leaving. According to the provisions of Article 1. 12 of the Consumer Reserve Fund Business Contract. "Customers can voluntarily terminate the successful imprest business in advance through the 24-hour customer service hotline of Shanghai Pudong Development Bank Credit Card Center, but they must repay all the remaining undistributed installment principal in one lump sum, and the handling fee corresponding to the remaining undistributed installment number does not need to be paid, but they need to pay a penalty of 3% of the prepayment principal, and the handling fee paid by customers will not be refunded."
From the opening to the termination of business, the consumer reserve fund of Shanghai Pudong Development Bank provides customers with one-stop charging service, which vividly shows that "the goose plucks its hair and the beast leaves its skin".
According to the survey data of Tianyan, there are more than 20,000 judicial risks involved in Shanghai Pudong Development Bank, among which credit card disputes rank first, with the number reaching 4,964. At the CBRC official website meeting, as of August 20021,17, Shanghai Pudong Development Bank received a total of 25 tickets during the year. In addition to receiving a large fine, according to the Notice on Consumer Complaints in Banking Industry in the First Quarter of 20021issued by the Consumer Protection Bureau of China Banking and Insurance Regulatory Commission, China, the number of complaints in the first quarter of this year, the average number of complaints per 1,000 business outlets, the number of complaints in credit card business and the number of complaints in wealth management business were among the highest in banks.
In addition to frequent lawsuits, the credit card business of Shanghai Pudong Development Bank is in an "embarrassing" situation of internal and external troubles.
As a joint-stock bank, China Merchants Bank had 10,806,5438+0,900 credit cards in circulation by the first half of 2002 1 0, an increase of 2.28% over the end of last year. The NPL ratio of credit card loans was 65,438+0.58%, down by 0.08 percentage point from the end of last year; The provision coverage ratio is as high as 439.46%. By the end of 2020, the credit card circulation of Shanghai Pudong Development Bank was only 43.72 million, which not only did not improve, but also decreased compared with the previous year.