The deeds materials take the advanced deeds of advanced objects as the main content and narrative as the main expression. The following is the related story material, I hope it will help you. The lobby manager is the conductor of the service in the business hall. Only by effectively mobilizing the lobby and tellers can we play a perfect business hall concerto. He leads by example, and after finishing the work at hand every minute every day, he always stands next to the station number machine, taking numbers for customers and guiding the diversion. Say hello, pick up a scrap of paper, tidy up the magazine ... Sow the master's spirit into the lobby work with your own practical actions.
the service can only go forward, not backward. This is the customer's expectation, but also his self-requirement. Services should have persistent quantifiable standards. In service behavior, he regularly insists on persistent inspection and supervision of the most basic service details; In terms of service skills, he will summarize the typical service cases and share the main points of treating people with every frontline staff on a regular basis. He firmly believes that only when team members constantly improve their comprehensive ability can they bring more professional service experience to customers.
what impressed him the most was that once, a customer came to the business hall to pay off the long-overdue overdraft fee of his personal credit card for his son. From the moment I entered the door, the customer's face was like that depressing cloudy day. Sitting in front of the counter, the customer said that he didn't have the card number of his son's credit card and forgot the exact amount he needed to repay, so the counter staff had to explain to him that he could not help him with the deposit and repayment. The customer who has been very gloomy suddenly flew into a rage: "What the hell are you doing? I used to call for debt collection and urged it so badly, but now I send you money to your door and you don't want it! The bank is your own. How difficult is it for you to collect money? " Lin Bin, who was on duty, quickly stepped forward to ask the teller for information and immediately gave a detailed explanation to the customer. However, the customer was so excited that he couldn't listen to his explanation at all and pointed at the teller in the hall and cursed him.
the customer said that his adult son was very disappointing, borrowed money and maxed out his card. It was unfortunate that he had to repay his son. Now the bank staff deliberately made things difficult for him, making it clear that they looked down on him. Nevertheless, Lin Bin tried his best to stabilize his mood, invited him aside, poured the customer a cup of hot tea, and immediately called the credit card center for him to explain the situation, and found out the customer's son's credit card number and "card debt" including interest, and the customer soon paid off the debt.
After making the deposit, the customer turned to apologize to him. He said that his son owed the card debt and had been urged by the credit card center several times before. During the communication, he had an argument with the collector, so he had a bad impression on the bank. This time he was in a bad mood and called names like that, but our staff tried their best to solve the problem for him. The customer said with emotion: Lin Bin's service made him know Bank of Communications again, which changed his negative feelings when he was urged to pay before.
It is such a trivial matter that may often happen in the lobby, but if there is no good attitude and flexible handling methods, the result of contradictory handling is often not only customer dissatisfaction, but also the mood of tellers and lobby managers will be affected by these negative emotions; If you don't actively and enthusiastically solve problems for customers, customers' dissatisfaction will accumulate more and more, and there will never be less negative publicity for banks. This month, I was rated as the service star of the west hall window of the center. I thank the leaders for their attention and comrades for their support to my work. Our xx window is a big family of solidarity and mutual assistance, and has many honors such as the national demonstration post of women's civilization.
I am a worker who applies for the second-generation ID card. I always demand myself by a party member standard in my work, standardize all my words and deeds by system and discipline, strictly abide by various rules and regulations, respect leaders and unite with comrades, be modest and prudent, take the initiative to accept opinions from all sides, constantly improve my work, insist on not doing things that are not conducive to the image of the window, and actively maintain the good image of the window. This year, 5,267 second-generation ID cards were completed, and 15 second-generation ID cards were collected in different places.
In my future work, I will study my business knowledge harder, improve my business level, serve the people wholeheartedly and make a contribution to a harmonious and civilized society. Party member, a 37-year-old male, is now the head of the marketing branch of * * Credit Union.
as the person in charge of the market branch of * * Credit Union, * * insists on the market positioning of "based on the community and facing farmers", insists on implementing the business philosophy of "being a small retail bank in the community" determined by the City Bank, and insists on making efforts to "grasp small and enlarge". Facing the actual gap between credit cooperatives and other financial institutions in hardware, * * has put all its thoughts on software, always hoping to make a breakthrough with service as the entry point, thus enhancing the competitive advantage of * * credit cooperatives and our branch in the same industry. That's what he thinks and does. As the head of the grass-roots branch, his life ambition is many times bigger than this branch. He himself, like his name, is straight, tough, ordinary and awe-inspiring.
in business, he attaches great importance to and respects every customer who comes to our branch to handle business. He can carefully remember and accurately address the names of customers who often come to handle business, which is equivalent to giving customers a clever and effective compliment. The head of the branch seems to be a small official, but there are many things to take care of. The market branch where * * is located is mostly surrounded by outsiders, such as Shandong, Northeast China and Wenzhou, which are engaged in the wholesale and retail transactions of food, agricultural and sideline products, grain and oil, daily chemical products and dry goods, and belong to the distribution center of small traders. In many market research, * * found that not only the trading time is fast and the capital flow is large, but also the loose change collected and needed in this market is extremely hot. The first-hand information of market research made him firmly grasp the blank spot of the market, and also accelerated his pace of attacking and grabbing the market.
1. To meet the needs of customers and become a small retail bank
Under his influence, other comrades in the branch unified their thinking and understanding. They warmly and generously provided services to customers who came to our branch to handle business, and no matter how busy the business was, they happily accepted the change and residual coins brought by customers. Under his leadership, the comrades revitalized the use of funds for customers in the shortest time, which made the merchants and customers in Shili Baxiang send the change and residual coins to the market branch at first, and the most households deposited more than 2, yuan at a time, all of which were worn-out bills of dimes, dimes and dimes. The most effective and hard way to collect a few such loose coins a day is to transfer them overnight if you want to record them in the shortest time. After several days in a row, people are exhausted. But in this way, there is still no delay in normal business during the day. People's hearts are full of meat, and many merchants are moved. They didn't expect credit employees to put their interests in such a high position. They didn't expect credit union employees to pay so little attention to personal gains and losses. According to preliminary statistics, almost all those who have saved change in the market branch have become regular customers of the market branch.
This year's summer is extremely hot. In order to publicize the financial products and service features of credit cooperatives, * * braved the scorching sun to go deep into the business offices, making home visits and providing home services. When he learned that most merchants put their money in financial institutions such as post offices and agricultural banks, he patiently explained the service characteristics of credit cooperatives and promised our credit on the basis of giving them publicity materials of credit cooperatives. Everything comes to him who waits, and through the efforts of * *, these merchants finally deposit hundreds of thousands and hundreds of thousands of deposits into the market branch one after another. As of September 2, 25, the bank's deposit balance reached 75.14 million yuan, an increase of 6.84 million yuan over the beginning of the year.
Second, I have merchants in my heart, and actively carry out visits to understand the thoughts and needs of merchants in my area, and constantly adjust my working ideas.
Through * * door-to-door publicity visits, a family named Li Jie, who is engaged in the wholesale of dried fruits, originally opened an account in the branch office of Jinzhong River Street of Agricultural Bank of China. She has successively opened a savings passbook and a personal settlement account in the market branch, with a deposit balance of more than 1.7 million yuan. During the visit, * * learned that these wholesale merchants still need a lot of small change tokens in their operations, so he took advantage of the opportunity to collect money at Youheng Bus Company every day, transferred the small change in time, called the reserved merchants and changed the small change for them. Sometimes, when the merchant can't exchange it in time, he takes out his own money, exchanges it and sends it to the merchant's store in person. On one occasion, a merchant named Hu went to the market branch to change 1, yuan after a door-to-door publicity. After that, the merchant was very grateful to * * for providing him with such good service and promised his promise. In the afternoon, he took out 38, yuan from the post office and deposited it in the market branch.
because the brand of rural credit cooperatives is not as hard as that of other commercial banks, the settlement channels are not as smooth as others, and the service products are not as many as others, the facade image is not as beautiful as others. * * See these in your eyes and keep them in your heart. Since the business is basically in a state of survival, organizational funds lack inherent advantages. If we don't implement the unconventional measures of being one step ahead, making a quick move and making more efforts, it will be difficult to attract big markets, big customers and a lot of funds. So, in March this year, he drafted a thank-you letter to the vast number of merchants, which introduced the business varieties, service methods and contact telephone numbers of credit cooperatives, * * * printed more than 2 copies, and led a branch comrade to visit and publicize the merchants door by door according to the business area every day. Many merchants are actively asking about the business types and account opening procedures of credit cooperatives, showing great enthusiasm. Some merchants said: In the past, we would rather stay away from the near, and did not open an account in your agency because we were not familiar with the business of rural credit cooperatives. Through your door-to-door publicity, the explanation of real-time remittance and special remittance business and the guarantee of counter service, and most importantly, your practical actions, our businessmen who are away from home are very moved. After the publicity, some merchants took the initiative to cancel the accounts of other banks and opened accounts in the market branch, and their books kept several hundred thousand yuan of liquidity for many years. During the visit, * * also sincerely solicited the opinions of these merchants, with a view to continuously improving the work quality of this branch. Through the visit, they got closer to the merchants. Because of their understanding of their business, they exchanged more languages, and the merchants also regarded them as friends. In the first quarter of this year alone, the market branch deposits rose by more than 3 million yuan, with remarkable results.
by actively soliciting customers' opinions and suggestions, and improving the opinions reflected by customers in time, the business development of the branch was promoted. For the opinions and suggestions that can't be rectified in time, or the conditions are not yet mature, such as the off-site exchange of cards, they will report them to the leaders of the community in time. Through door-to-door public relations, the establishment of customer information cards, regular visits and other means, a number of "sleeping" customers have been activated and a number of gold customers have been developed. And a number of deposit liaison officers have been developed among merchants in different industries. Through these merchants, they are assisted in publicity, such as providing merchant information. Zheng, a wholesaler of dried fruits, introduced two new customers to the market branch, with a total deposit of more than 5, yuan.
Third, * * * party member demonstration post inspired him to take the lead in carrying out standardized services
At the counter, he moved people with affection, made friends with sincerity, and satisfied our customers in the market branch. There is a dairy wholesaler who has a great demand for change, so the market branch will exchange it for her in time. Sometimes when she is busy with her business, * * will personally deliver it to her wholesale point. Through many contacts and heart-to-heart talks, I made friends, which enabled the dairy wholesaler to deposit 85, yuan in time deposit and 3, yuan in demand deposit in the market branch, and became an excellent household in the branch. Through this, * * deeply realized that the extension of counter service is one of the promotion points of credit cooperatives' deposit growth.
** Although he is still very young, he has a strong sense of collective honor and belonging. His skillful working skills, enthusiastic mental outlook and approachable service image have deeply infected every customer. "Keep your word and be honest with others" is the foundation of his life and work. His work performance is well-known inside and outside the club. From the leaders in the club to his colleagues around him, he is regarded as a good colleague with enthusiasm, affinity, earnest work and excellent personality. In this advanced education activity, he took the lead in learning and practiced Theory of Three Represents with practical actions. As a preparatory party member, * * thinks that we should be honest and conscientious, just like Secretary * *, the director of the credit union, as he often says: "Without the platform built by the credit union for me, without the support of leaders and colleagues, my work would not be carried out so smoothly".
** is ordinary, but he has made extraordinary achievements in his ordinary job. He devoted his whole body and mind to the cause of the party and his heart to the development of rural credit cooperatives. He is a well-deserved service star.