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Why can't I fill in the renewal credit card address and mobile phone number?
The mobile phone number cannot be changed, so it cannot be filled in.

Credit card renewal has nothing to do with the change of your credit card-related identity information.

Your ID number, face recognition verification, address and mobile phone number are all the same when you open the card.

For example, if you want to change your mobile phone number, you don't need the previous mobile phone number.

You have to go through the relevant formalities at the bank counter with your ID card.