Loss reporting and card replacement process:
① Mobile banking: mobile banking-credit card-replacement card for loss reporting;
2 colorful life: colorful life-card loss/card replacement;
③ "China Bank Credit Card" official WeChat account: Enter the official WeChat account-My account-More-Report the loss and reissue the card.
In addition, the cardholder of the main card can also bring the dual ID cards of the main card and the auxiliary card to the counter to report the loss and reissue the card. The specific agency process is subject to the requirements of the local handling bank.
The above contents are for your reference. Please refer to the actual business regulations.
If you have any questions, please contact online customer service of Bank of China.
You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.