According to the Banking Regulatory Bureau, under normal circumstances, if consumers want to complain about the bank's business or services, they should contact the bank first, which will give the bank an opportunity to solve the complaints as soon as possible.

all kinds of commercial banks have channels and processing procedures for accepting consumer complaints, so as to conduct a comprehensive and timely investigation of consumer complaints and make them satisfactorily resolved.

2. There are also consumer complaint hotlines in the banking industry.

According to the banking regulatory bureau, if consumers don't want to go to the bank directly, they can also complain to the consumer complaint hotline (mediation center) of banking financial institutions, which will coordinate their disputes with the bank.

consumers can also write to the mediation center or go to the mediation center to reflect their problems.

the banking regulatory bureau said that if consumers are not satisfied with the results of the bank's handling of disputes, they can bring a lawsuit to the judicial authorities or apply for mediation to the consumer complaint hotline (mediation center) of banking financial institutions. The mediation center sets up a "receiving complaint" window, and full-time personnel are responsible for classifying and handling disputes, and people's mediation procedures suitable for mediation are initiated for mediation.

3. If a bank violates the law, it can report it to the banking regulatory bureau.

The banking regulatory bureau said that if consumers want to report violations of laws and regulations in the business and services of banking financial institutions, they should petition the banking regulatory bureau in writing. Generally speaking, the banking regulatory bureau cannot accept oral reports or anonymous reports.

the banking regulatory bureau pointed out that the banking regulatory bureau will carry out targeted investigations on the reporting of letters and visits by banking financial institutions that violate laws and regulations, and take corresponding regulatory measures against banking financial institutions if the reported matters are true.