If the credit card of Postal Savings Bank is accidentally lost, stolen or the card information is leaked, the cardholder shall go through the formalities of reporting the loss to China Postal Savings Bank in time, and the report will take effect after being confirmed by Postal Savings Bank. There are two ways to report the loss of credit cards in Postal Savings Bank:

1. Call the 24-hour customer service hotline of China Postal Savings Bank Credit Card Center at 40088-95580, transfer to manual service, and report the loss to the customer service staff.

2. Log in to the personal online bank of China Postal Savings Bank, select "Credit Card" service, select "Online Loss Reporting" under the column of "My Credit Card", then select the credit card you want to report the loss, and follow the prompts to complete the loss reporting procedures.

Usually, the credit card replacement time of the Postal Savings Bank is about one week, and it takes about 15 days to mail it to the address.

Loss reporting fee: loss reporting in 20 yuan/time, card replacement 10 yuan/time.

Gold card, self-mailing family co-branded card, China Travel Service card, Xi 'an Expo co-branded card and Black Travel Card: report the loss of 40 yuan/time, and reissue 20 yuan/time.