First, notify the bank and report the loss.
first of all, the cardholder should immediately call the customer service of the bank to inform the account of abnormal changes, and report the loss as soon as possible, and follow the instructions of the customer service staff. The cardholder should also ask the bank about the way, time, place, account information of the other party and the location of the nearest ATM. The cardholder can write down the number of the customer service staff when necessary, so as to verify the situation in the lawsuit in the future.
second, alarm processing.
after notifying the bank at the first time, the cardholder should immediately call 11 to inform the police of the amount, method, time and place of your stolen credit card and the account information of the other party. Cardholders should also go to the bank to print account details according to the requirements of the public security organs, and wait until the public security organs go through the alarm formalities with their bank cards and ID cards.
third, ATM operation.
the cardholder should quickly go to the nearby ATM to operate the bank card. As the loss has been reported before, the ATM will swallow the card, and the cardholder should keep the receipt. The purpose of this move is to prove that neither the card owner nor the bank card was stolen, and that the bank card was forged and stolen by others. The judge of Beijing No.2 Intermediate People's Court stressed that in the case of fraudulent card swiping, it is one of the effective ways to prove the fraudulent card swiping by operating the real card through the ATM machine in time after the fraudulent card swiping. After the bank card has been swallowed, the cardholder should go to the bank to get the card in time, so as to bring the bank card to the public security organ to report the case.
according to the regulations of ICBC, the maximum compensation for Puka is 5, yuan and that for Peony Card is 1, yuan within 48 hours before the loss is reported.