1. It may be a shipping problem. The bank's process of reporting lost cards and replacing them is actually very fast, and some can be completed immediately in a minute or two. But to make and send the card to you, half of it is entrusted to the postal or courier company. Especially the registered mail delivery itself is very slow, sometimes it is not delivered, or it is lost in the middle. In addition, inaccurate addresses will also affect collection.
2. It is recommended that you call the customer service phone to complain and ask whether the card has been squeezed out, what is the courier number/registered mail number, and let the bank help you check the delivery status.
3. Generally speaking, it is not a big problem, and sometimes it is not the fault of the bank. The bank itself will not build a courier company, and the service level of external postal and courier companies is not very good. Credit cards are usually shipped, unlike debit cards which are usually picked up at bank branches.