China Science and Technology News Network, May 28 (Gao Yuntao) In some online games, you only need to move your fingers and spend money to purchase powerful weapons and equipment and a large amount of virtual currency, and you can easily become a player in the game. The game master "respected by thousands of people".
Nowadays, this matter seems to have become simpler. There are thousands of finished accounts for sale on the account trading platform, and even the do-it-yourself process can be saved. Of course—— As long as you are willing to take the risk of trading.
Black Cat’s single-month complaint record exceeded 100
Recently, an unnamed consumer contacted China Science and Technology News Network, saying that he worked at Zhejiang Jinhua Beach Network Technology The account purchased on the "5173 Account Game Trading" platform (hereinafter referred to as "5173") owned by Jinhua Beach Co., Ltd. (hereinafter referred to as "Jinhua Beach") cannot be logged in and was maliciously retrieved.
The consumer told China Science and Technology News Network that he submitted a purchase order on the 5173 platform on April 9. The purchased product was a game account for Tencent’s mobile game "Honor of Kings" at a selling price of It is RMB 650. The day after receiving the account number, the game account showed that it had been retrieved.
The consumer said: "After he was found, I contacted the customer service of 5173, but the platform did not care."
On April 15, the consumer complained on the Sina Black Cat platform A complaint was initiated against 5173. The complaints were "lack of after-sales service" and "account problems". Four days after the complaint, 5173 responded on the Black Cat platform: "It is confirmed that the seller has retrieved the account number, and the user has been notified of the solution. The user hung up the phone." According to consumers, the "customer" referred to by 5173 here is the customer. Seller with account number.
Since 5173 contacted the seller to no avail, there has been no further follow-up on this matter. The problem has not been resolved so far, and 5173 has not responded.
The picture was provided by consumers to China Science and Technology News Network
China Science and Technology News Network searched for recent consumer complaint records on Black Cat Complaints using the keyword "5173". On Black Cat's single complaint platform alone, from April 25 to May 25, there were more than 100 complaint records about 5173; there were several complaint records about Jinhua Beach Network Technology Co., Ltd.
According to public information on the Black Cat Complaint Platform, complaints against 5173 can be roughly divided into several categories: 1. Complaints initiated by buyers that the platform will not handle after the account is maliciously retrieved; 2. The seller initiated a complaint against the seller who was maliciously reported by the buyer after selling the account, and the platform froze the seller's funds without verification, resulting in the seller losing all money; 3. Other complaints.
The paid VIP customer service refused to settle the claim due to "insufficient evidence"
High insurance and services are in vain
China Science and Technology News Network learned that in addition to the deductions during the transaction In addition to part of the handling fee, 5173 provides a product called "security service" during the transaction process. Simply put, it means buying insurance for the commodity account. This service can be voluntarily borne by the buyer or seller.
According to 5173APP, the price of insurance is positively related to the product price and insurance period. According to the platform's "Commodity Protection Insurance Introduction and Frequently Asked Questions" document, the amount of insurance paid when purchasing an account varies according to different games. 5%-30% of the order amount will be charged.
The APP shows that when purchasing this "security service", consumers will enjoy "high-quality customer service", "rapid delivery service" and "when the product is recycled and found" , account is blocked, buyers can apply for claims” service. It is worth mentioning that when buyers submit orders, 5173 will also provide buyers with customer service with several different star ratings. Customer service with high star ratings often require additional fees.
The "Honor of Kings" game account and optional additional services worth 3,600 yuan Source: 5173APP
According to multiple complaints on the Black Cat Complaint Platform, the buyer purchased the product After additional claims services and being maliciously retrieved by the seller, compensation was still not paid. China Science and Technology News Network found that the vast majority of consumers received customer service replies with "insufficient evidence."
Another consumer provided clues that on March 10 this year, after he purchased the "Honor of Kings" account on 5173, he placed a price of up to 600 yuan for the goods he bought. Security services and VIP customer service of 15 yuan. The account was maliciously retrieved by the seller a month later. He contacted 5173’s customer service and provided some evidence.
Screenshots of the order and evidence provided by the consumer
According to this consumer, the official insurance customer service replied to him: "I am very sorry, because the game account currently cannot be bound with information. It is confirmed that it belongs to the seller, but it cannot be confirmed that the account was recovered by the seller. You need to provide other proof that can confirm that the account was recovered by the seller. "And ask them to provide evidence that "officially confirms that the account was recovered by the seller." The implication is that even if this consumer purchases high-value insurance services worth 600 yuan, 5173 will not provide compensation services if he cannot provide "officially given and recovered by the seller himself" certificate.
China Science and Technology News Network found that the accounts sold on 5173 are divided into "the account was sold for the first time on 5173" and "the account was sold multiple times on 5173". According to the customer service in the insurance chat record provided by the consumer, if the product is recovered through the hands of multiple people and it is not the seller of the product transaction, 5173 Party will not make a claim.
China Science and Technology News Network verified relevant issues with Jinhua Beach, but the other party made no comment and said they would not accept interviews.
So far, the status of this complaint on Black Cat Complaints is "Responded" instead of "Completed".
Some screenshots provided by consumers
China Science and Technology News Network browsed the 5173 "Commodity Protection Insurance Introduction and Frequently Asked Questions" document, which states: When applying for commodity protection insurance compensation, in addition to In addition to the basic evidentiary materials, you also need to provide special ID cards and video authentication. When it comes to products with an insured amount higher than 2,000 yuan, you must also provide proof of local agency reporting the case. However, there is no specific explanation of the "basic evidential materials" and "video What specific content does "authentication" include?
China Science and Technology News Network contacted Jinhua Beach Network Technology Co., Ltd., which provided specific evidence on the "basic evidence materials", "ID card" and "video authentication" in the regulations. Jinhua Beach Network Technology Co., Ltd. did not give an explanation and refused to interview.
Malicious retrieval is illegal, and the platform bears joint liability
5173 Disclaimer or Invalid
In addition, the Judgment Document Network shows that a civil judgment issued on April 6, 2021 showed that the plaintiff Jin purchased the "Honor of Kings" game account at 5173, and was also maliciously sought by the seller. Reply. The judgment reads: “In accordance with Article 60 of the Contract Law of the People’s Republic of China, Item 4 of Article 94, Paragraph 1, and the Civil Procedure Law of the People’s Republic of China. Article 144 stipulates that the judgment is as follows: Defendant Wang shall pay plaintiff Jin Tianyang purchase account fee of 1,100 yuan within ten days after this judgment takes effect. If the defendant Wang fails to fulfill his obligation to pay money within the period specified in this judgment, he shall pay double the interest on the debt during the period of delayed performance in accordance with Article 253 of the Civil Procedure Law of the People's Republic of China. "Obviously, the seller's malicious retrieval of the account constituted an illegal act.
It is worth mentioning that Jinhua Beach said during the trial of the case: "This case is a legal sales contract between the plaintiff and the defendant. Relationship, we are a third-party platform that provides matching services. We have no fault in the entire transaction process. ”
According to the disclaimer published on the 5173 official website: “This website does not hope that any disputes will arise between users or between users and game developers and operators due to virtual item transactions, but it does not guarantee that No such disputes will occur. Any disputes arising from the aforementioned situations will be directly resolved by the parties to the transaction through appropriate means in accordance with the current relevant laws of the People's Republic of China and the People's Republic of China. This website and its owner will not be involved; any disputes arising from such transactions will not be involved. Any responsibilities and consequences of various disputes arising therefrom shall be borne by the parties to the transaction. This website and its owner do not assume any responsibility or consequences... This website does not hope that anyone will use this website or infringe on the legitimate rights and interests of others due to the use of this website, but does not guarantee that such actions or similar actions will not occur.
This website will take necessary measures in accordance with Chinese laws to prevent the occurrence of the above-mentioned types of behavior or reduce the possibility of such behavior or reduce the resulting losses and consequences. Any disputes arising from the aforementioned situations will be directly resolved by the person whose rights have been infringed and the infringing party through appropriate means in accordance with the relevant laws in force in the People's Republic of China and the People's Republic of China. This website and its owner will not be involved. ; Any responsibilities and consequences of various disputes arising from such actions shall be borne by the relevant responsible parties. This website and its owner do not assume any responsibility or consequences. "
In this regard, China Science and Technology News Network contacted Fang Yizhi, an expert in online consumer rights protection and Internet laws and regulations, and an assistant analyst at the Legal Rights Department of the E-Commerce Research Center of NetEase. Fang Yizhi told China Science and Technology News Network: “In fact, with reference to similar previous cases, the platform’s exemption clause may not necessarily be effective when a legal dispute occurs. If you knowingly or acquiesce in the occurrence of illegal and illegal trading activities on the platform, the platform will not or has not fully performed it. Supervisory obligations often require joint and several liability for legal disputes or compensation that arise. ”
China Science and Technology News Network called Jinhua Beach Network Technology Co., Ltd. to verify the relevant incidents but has not yet received a response.
In addition, the funds of the buyer and seller were frozen, resulting in empty accounts and frozen funds. China Science and Technology News Network called Jinhua Beach Network Technology Co., Ltd. to inquire about the follow-up whereabouts and handling methods. The other party replied that they refused all interviews and did not reply.