1. Provide alternative solutions: If the problem is not solved, we can provide customers with alternative payment methods or temporary solutions to alleviate their inconvenience. For example, customers can be advised to use other bank cards, online payment platforms or provide temporary cash support.
2. Timely communication and update progress: keep in touch with customers in time to provide progress in solving problems.
3. Provide compensation or reward measures: provide appropriate compensation or reward to express apologies and attention to customers, which can be some discounts and gifts.