If your Everbright Bank credit card is accidentally lost or stolen, please immediately call the 24-hour customer service hotline 95595 of the Everbright Bank Credit Card Center to report the loss.

The report of card loss will take effect immediately upon confirmation by China Everbright Bank.

48 hours before the credit card loss is reported by China Everbright Bank, the maximum compensation for gold cards is 10,000 yuan, and the maximum compensation for regular cards is 5,000 yuan. However, you cannot enjoy this service if a password is set on your credit card. Be sure to consult your bank clearly when applying for compensation.

Remind all cardholders that the fee for reporting the loss of Everbright Bank credit card is 50 yuan.

It usually takes two weeks to reissue a lost credit card from China Everbright Bank. Including the mailing time, it usually takes about 20 days to get a new card.