Customers whose cards have been suspended overdue can apply for a settlement certificate after settling all accounts. If you need to apply, please call the customer service hotline 4008205555 to apply manually. This service only provides consultation during working days and working hours (i.e. Monday to Friday 9:00-12:00, 13:30-17:30). If there is an urgent need, you can apply for fax. Under normal circumstances, the bank will send it by registered mail.

You can consult online through QQ or WeChat for any information you want to know about China Merchants Bank’s credit card services. Method 1: Search for 4008205555 among QQ business friends and add China Merchants Bank Credit Card Center as a friend; Method 2: Search for the number "cmb4008205555" in WeChat and follow China Merchants Bank Credit Card Center.