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What should I do if my CITIC Bank credit card is stolen and 6 million is used?

On December 4, China CITIC Bank Guangzhou Branch informed reporters of the latest developments: The final destination of Mr. Zheng’s transferred funds was Shanghai Yitie Industrial Co., Ltd. CITIC Bank has coordinated with relevant agencies to conduct an investigation on the funds. Emergency treatment.

After preliminary investigation, the final destination of the funds was Shanghai Yitie Industrial Co., Ltd. CITIC Bank has coordinated with relevant agencies to handle the funds urgently. During the verification process, the bank found that nearly 6 million yuan of Mr. Zheng's funds had been deducted in the form of withholding. The bank stated that this was a normal withholding business. "It is similar to the withholding of utility bills, but it is also different. The premise of withholding is that the customer authorizes and signs an authorization agreement," said the relevant person in charge of the bank. However, there is a contradiction between the customer's statement and the business itself, because there is no customer authorization. , Shanghai Italian Railways cannot initiate withholding instructions.

Mr. Zheng said that he had not signed a relevant authorization agreement authorizing this company to withhold money, and he did not know the company that deducted money or the relevant person in charge. Mr. Zheng learned through third-party payment that after the funds entered Shanghai Italian Railway, they were transferred to an account at Chengdu Minsheng Bank.

Regarding the entire business process, whether it is opening a card or deducting funds, CITIC Bank stated that there are no problems with the account opening process. In this process of deducting funds, the bank, as the card issuer, mainly accepts relevant Operations are carried out according to the instructions of financial institutions, business processes comply with various institutional requirements, and the payment operation system is safe and compliant, which can fully protect the safety of customer funds.

“If the final police investigation results show that the customer’s funds were maliciously stolen, the security of the customer’s funds is also guaranteed