1, credit card upgrade customer service means that someone calls you to serve him. The customer must be very polite to you, and you should be comfortable working. The salary should be a dead salary with a fixed monthly fee. Because it is a 24-hour customer service, there will be no shortage of night shifts, which may lead to a long-term comfortable life without goals, but you just graduated. It is very good for your future to learn communication skills and speech etiquette through this job first.
2. Collection, that is, CCB credit card customers owe money and fail to get the money back in the final repayment period. You need to call for payment, and the attitude of customers must be mostly perfunctory and occasionally bad. In this job, you should be mentally prepared and be ready to take a hit. And wages should be linked to performance. If you are a little weak, I mean if you are gentle, you'd better not do this job. You should know that there is no night shift in this job, but there are performance requirements.
What is the credit card collection process?
The first stage: SMS collection
When your credit card has just expired, the bank will generally send a text message to remind you to repay it as soon as possible.
The second stage: telephone collection
When your credit card is overdue for about one month, the bank will call to collect it and arrange for the customer service staff to call to urge you to repay it.
The third stage: letter collection
If the credit card is overdue, the bank will send a letter to collect it. Generally one or two months overdue, the bank will send a lawyer's letter to remind you to repay as soon as possible.
The fourth stage: the third party company collects money.
If the credit card is overdue for more than 90 days, the bank will arrange a third-party collection company to urge you to repay, and the collection staff of the third-party collection company often have a bad attitude and there is the possibility of door-to-door collection.
The fifth stage: suing the court.
If the credit card is overdue for more than three months, the bank can sue. If the bank fails to collect money many times, or the cardholder loses contact, the bank will bring a lawsuit to the court and let you repay the money through legal channels.