Bank's Annual Work Summary (1)
Time flies, and in a blink of an eye, I have been with the bank for five years. When I first entered the society, I walked into the bank with full enthusiasm and beautiful vision. I have been working at the front desk since I joined the bank. Under the atmosphere of _ bank's management philosophy of "encouraging people to forge ahead, forcing people to forge ahead", with the help of leaders and colleagues, I always strictly demand myself to study professional knowledge, improve professional skills and professional quality, be conscientious in different positions, have more and more experience, have more and more confidence in providing satisfactory services to customers, and gradually grow into the business backbone of the new branch. In the past five years, in the big family of banks, I have moved from ignorance to maturity and walked on the road of my own choice. I am diligent and self-disciplined, and I love my job. I feel at home. My pace will be firmer and more confident.
First, study hard, practice hard, love their jobs and be dedicated.
At the beginning of entering _ bank, I was assigned to be a teller. It is often said that "teller is a tedious and boring post, and there are endless things to do."
I was scared when I first came into contact, but my indomitable character decided that I would not give up. I will work in this position for five years. At that time, it can be said that it started from scratch, with unfamiliar business and weak technology. I often encounter difficulties in dealing with business. A strong sense of frustration made me silently "compete with myself, if I want to do it, I must do it." On weekdays, I actively and seriously learn new business and knowledge, and humbly ask leaders and colleagues if I don't understand. I know that in order to provide quality services to customers, we must have good financial expertise and basic operating skills.
As the saying goes, "Those who are industrious are diligent, while those who are barren are playful." To this end, I set myself "four points", that is, getting up early, staying up late, taking less rest at noon and playing less at ordinary times. Before and after work, I was accompanied by subpoenas, keyboards and paper counting. Learn business and practice basic skills like a sponge every day. Compared with other skills, counting money is my weakness. In order to improve the speed and accuracy of counting money as soon as possible, I humbly ask the bank experts for skills and experience in counting money and correct my irregular actions. Practice again and again, although I am very tired after a day's work, I often practice late into the night with my love for banking and indomitable spirit.
When I left my hometown, I received a phone call from my mother, always saying that I was doing well and asked her to take care of herself. Actually, only I know how sad I am. In order to adapt to the requirements of work as soon as possible, I only go home once a year to reunite with my family, and the rest of the time is spent in continuous study and work. Many things happen. After long-term hard practice, my overall skills have been greatly improved.
Always maintain full work enthusiasm and good work attitude in daily front-line service. _ Bank is a young bank, and every customer is managed by employees. This not only requires us to have skilled business skills, but also requires us to provide fast and high-quality services for each customer according to their different psychology and needs.
In my daily work, I push myself with the service concept of "building a brand bit by bit" and start from every little thing. I remember one time when I was about to get off work, a customer rushed in with an anxious face, saying that his card and ID card had been stolen and asked to report the loss. According to the regulations, you have to provide valid documents to report the loss, but in the face of anxious customers, I comforted this customer and told him not to worry; At the same time of restart, we can inquire according to the ID number provided by the customer to find out his card number, and help the customer hang up through our customer service phone to avoid possible losses. Such little things often happen to us. Although it is a small matter, these small things reflect the quality of employees and the culture of the enterprise.
My post is a small window, a link between banks and customers. My words and deeds represent the image of the bank. To this end, I often remind myself to adhere to the "three-tone service", "standing service" and "smiling service", answer customers' questions patiently and meticulously, and respond to individual customers' rudeness skillfully without hurting the gas; And the praise to customers is modesty and prudence, guard against arrogance and rashness. Never say "no" to customers easily, and try to meet their business needs without violating the principle. I always adhere to the concept of "customer first", regard the customer's affairs as my own business, put myself in the position, worry about the customer's urgency and think about the customer's thoughts. After studying hard, I honed in the practical work for different customers, mastered the relevant business and rules and regulations, and gradually grew into a business expert. At this time, I gradually realized that both saving and accounting are challenging jobs, and it is important to do well and do better.
Second, unite and cooperate for common progress.
What the banking industry needs is collective unity and cooperation, and one's strength is always limited. As an old employee, I am not only satisfied with doing my job well, but also pay more attention to the role of inheritance, help and guidance. I actively, enthusiastically and patiently help new colleagues adapt to the new environment, new posts and new jobs, so that they can get familiar with related businesses faster and master business skills better. Combining my own experience as a newcomer, I pay attention to guiding them to start with accounting instead of teaching them how to operate simple menus. In my usual work, I also tell them my work and study experience without reservation. I think this kind of teaching method may not be true, but it will certainly let them learn the essence of business knowledge points and learn to master the knowledge and draw inferences from others.
Four new colleagues joined the new branch last year. Although I have some financial expertise, I still lack the skills of counter operation. In order to enable them to take up their posts as soon as possible, I patiently trained my new colleagues who were internship with me in operating procedures, especially in strict accordance with rules and regulations and business processes, and formed good work habits. For their weak skills, I will also tell them my usual practice experience for their reference. Through a period of two-way efforts, they have been able to skillfully operate by one person. Lay a solid foundation for the new branch to carry out its work better. Only when the overall quality is improved can the accounting level of the branch be improved. Let's work together and work happily in this warm big family in the new district.
Third, the business is comprehensive and enterprising.
In today's increasingly fierce market competition, we must constantly improve ourselves while having a warm service attitude and skilled business ability, so as to better provide efficient and efficient services to our customers. All kinds of training and skill assessment organized by the branch provided a strong guarantee for me to improve my business skills as soon as possible. I always take an active part in all kinds of training, insist on listening to lectures carefully, and strive to improve my professional theoretical level by combining the rules and regulations and laws and regulations I usually study. In the first and second quarters of accounting personnel assessment and grading, the comprehensive score has always been maintained in one or two.
In the past five years, the bustling city has become no stranger. Whenever I come back late from the bank, I don't feel so lonely all the way with the warmth in the bank. Here I pursue my ideal wholeheartedly. I study every bit of knowledge with my heart, understand everything with my heart and treat my work with sincerity and enthusiasm. In the big family of _ bank, my achievements today are closely related to the collective. I am glad that I can work in such a united and cooperative group. It is such a group that gives me the opportunity to learn and improve, and I cherish this opportunity. In the future work, I will win and retain customers with more thoughtful and enthusiastic service, and firmly establish the idea that "service is the foundation of the company and innovation is the road to development". Driven by the spirit of "dedication, love of posts, pragmatism and dedication", we will keep forging ahead, work hard, grow together with the bank and create a better tomorrow.
Bank's Annual Work Summary (II)
For me, 2020 is a year to strengthen my study, overcome difficulties, develop my career and grow up rapidly and healthily, which is of great significance to shaping my career. I have been a bank teller for a whole year. Under the leadership and guidance of the leaders, I learned a lot of business knowledge and the truth of being a man, and the ups and downs I realized from it were also the most profound. Leaders can fully trust me in all aspects of my work and let me boldly display my talents, from which I got a good exercise. Counter marketing is my weakness, but the leader still gave me full encouragement, which made me more confident to face the difficulties, and then more targeted to learn, improve and make continuous progress. The work is summarized as follows:
First, in thought and work.
I can learn the operating rules and system documents of China Merchants Bank more actively and master them in time. The dedication and sincerity of my colleagues always infect me. During my work, I was able to consult my colleagues with an open mind, learned a lot of professional knowledge and skills outside of books, and deeply realized the importance of teamwork, communication and coordination, and accumulated a lot of wealth for myself in my future growth. At work, I have a strong sense of professionalism and responsibility. I can work hard, not picky, and seriously implement every job and task assigned by the leader. Pay close attention to market trends every day, study customers under the premise of grasping the objective environment, understand customers' business needs through customer research, strive to satisfy every customer, and safeguard every customer through their own efforts.
Second, in terms of skills.
Personally, I can also actively participate in training myself. During this year, I always maintained a good working condition, set strict demands on myself by the standards of a qualified employee of China Merchants Bank, based on my own work, devoted myself to learning and training business skills, and made contributions to the cause of China Merchants Bank in an ordinary post. My personal skills in counting money have exceeded the standard, but there is still a certain distance compared with skilled colleagues in typing and summoning. So I use every bit of time to step up my practice, because I know that as front-line employees in savings positions, we should strengthen our business skills, so as to be handy at work and better provide convenient, fast and accurate services to customers.
Third, in daily work and life.
I can integrate into the big family of China Merchants Bank in time, face the work positively, unite and cooperate with everyone and help each other. In practical work, no matter what industry or position you are engaged in, you can't do without the cooperation of your colleagues, because a drop of water can only survive in the sea. Only when different departments and colleagues communicate with each other, cooperate with each other and unite as one, can work efficiency be improved and more extraordinary achievements be created.
Fourth, service.
As a service industry, banks not only sell their tangible products, but also sell their intangible products-services. The bank's business objectives need to be achieved by providing quality services. Therefore, service is the most basic problem for banks. Doing a good job in banking services and protecting the interests of financial consumers is not only the legal obligation of banking financial institutions, but also the need to cultivate customer loyalty, enhance the reputation of banks and enhance their comprehensive competitiveness.
Verb (abbreviation of verb) Talk about my shortcomings.
Due to work restrictions and personal factors, reverse marketing is one of my weaknesses. With the guidance of leaders and the help of colleagues, my personal marketing ability has been improved. As the saying goes, if you are not afraid of trouble, you are afraid that no one will make trouble. The more trouble, the more friends; The more friends, the more opportunities for business development. Therefore, in the future, I will actively and seriously practice my marketing skills, seize every opportunity to develop my business and do a good job in daily marketing.
Six, 20__ New Year's resolutions
1, establish the spirit of dedication and selfless dedication. I think responsibility is an attitude towards life, a manifestation of cherishing the future and caring about one's job, and passion is the perfect embodiment of responsibility. It is a powerful force to achieve our cause, giving us enough motivation and courage to walk in the forefront of our posts, create first-class performance for us and build a harmonious enterprise for us. Responsibility drives development, passion makes career. I will start with the little things around me. From now on, I will shoulder the responsibility, make my work full of passion, work hard and get more wonderful and miracles.
2. Strengthen business knowledge learning and raise awareness of compliance management. As front-line staff of outlets, it is the most practical task for our counter staff to effectively improve their professional quality and risk prevention ability, comprehensively strengthen counter marketing and counter service, and play a bridge role between customers and banks. Therefore, in the counter work, we insist on being a "person with will". Strengthening the awareness of compliance operation is not an empty talk. Sometimes I always feel that some rules and regulations are binding our business and restricting our business development. Come to think of it, it's not really like this. The establishment of various rules and regulations is not a product of imagination, but a summary of many practical work experiences and lessons. Only by following various rules and regulations can we protect our own rights and interests and safeguard the rights and interests of our customers.
3. Strengthen the awareness of implementing rules and regulations and supervising and preventing cases. Whether the rules and regulations are implemented or not depends on the employees' clear understanding and proficiency in various rules and regulations. It is a taboo for all industries to follow the rules and avoid them. As for the implementation of rules and regulations, as far as front-line tellers are concerned, they should start from me, correctly handle each business, carefully review each account, supervise the legal compliance of authorized business, strictly implement the safety precautions of business operating system and resist all kinds of illegal operations. Stick to the rules from beginning to end. Only in this way can our system be implemented and our capital security be guaranteed. No matter how good the system is, if it is not implemented well, it will go to the opposite side.
I believe that opportunities always favor those who are prepared, and lifelong learning can keep innovating. Knowledge makes talents, posts make dreams. There is a career that needs youth and ideals to pursue, and there is a pursuit that requires hard work and hard work. I hope that the China Merchants Bank I am engaged in will always be young and magnificent, and will always prosper and develop.
Bank's Annual Work Summary (3)
With the growth of age and the accumulation of various work experiences, my requirements for work are also constantly improving. My post is the service window of the bank, and my words and deeds represent the image of the bank. We should not be a little sloppy and lax in our work. This year's work is summarized as follows.
First, work performance
As we all know, there are two savings offices in _ branch, and mine is one of them. Every comrade's business will reach an average of _ transactions every day. There are about _ customers, so this working environment forces me to constantly remind myself to be serious in my work and to operate in strict accordance with the rules and regulations formulated by the industry. Be consistent with yourself all the year round. I didn't have a liability accident in 2020.
While doing my job well, I also use my years of saving experience to help other comrades. If comrades have any questions, I will answer them seriously. I will humbly ask old comrades if I have any questions. When dealing with business skills, I have a requirement in my heart: a threesome must have a teacher, and those who can't learn must learn by all means. If you want to help others in your work, you must improve your professional quality.
Second, study.
I love learning new knowledge and developing new business in my industry every time. As long as someone needs to work overtime, I will be the first to stand up. No matter how long I work overtime, I never complain. Because I know that this is also the personal trust of the unit leaders. I will also actively make good use of every opportunity to learn new business, do a good job in testing all new business, and do not delay the work of the whole branch. Under this idea, I successfully completed every task assigned by the branch. It has also been well received by comrades.
No matter at work or in life, comrades-in-arms are like a family, and there has never been any contradiction. If there is an opinion, it is also a difference in work. Such opinions mean the continuous improvement of working standards. I have always thought that my innate character determines that I am very suitable to engage in _, because my temper is very good, and with the increase of working hours, I have learned to do things more and more calmly. Good temper is first of all a good attitude towards the service of the institute, and I adhere to strict standards. So I have never received any complaints from external customers since I started working. Usually, when customers have different views on our work, I can also explain clearly what customers don't understand, and finally satisfy customers.
Third, work experience.
_ Dense population. With different educational levels, we should serve different people every day. I always remind myself to start with the details. Put all kinds of spirits and requirements issued by the bank into practice, so as to be subtle, civilian and daily. What does it mean to make customers feel warm here?
_ Migrant workers often handle personal remittances, and some people don't even fill in the required receipts. I will explain the filling method to them in detail every time until they learn to do so. When you leave, tell them to keep a written receipt, so that the next remittance can really be written out. Thank them for their continuous remittance business. Maybe someone will ask. Personal remittance is only the collection business of savings offices. It can't increase the deposit in the office. Why are you doing it so enthusiastically? I think serving our customers with heart is the best service.
In the new year, I set myself a new goal, that is, to step up my study, better enrich myself and meet the challenges of the new period with full mental state. There will be more opportunities and competitions waiting for me next year, and I am also secretly encouraging myself. Stand firm in the competition. Down-to-earth, our eyes should not be confined to the small circle around us, but should focus on the overall situation and future development. I will also learn from other comrades, learn from each other's strengths, exchange good work and experience, and make progress together. Get better working results.
Bank's Annual Work Summary (IV)
In 2020, under the correct leadership of the bank, I strengthened my study, corrected my work attitude, worked hard in my post according to the bank's work requirements, sincerely served customers, successfully completed my work tasks and achieved certain results. The work in 2020 is summarized as follows:
First, complete the task and get good grades.
In 2020, as a front-line teller, I set my task as two aspects, one is to do a good job as a teller at the front desk, and the other is to actively sell bank wealth management products. In the work of the front desk teller, I am careful, legal and legal, and basically achieve zero violations and zero errors; In the sales of bank wealth management products, I actively promoted and tried to recommend them, and sold a total of 10000 yuan, including fund 10000 yuan, insurance 10000 yuan and bank card 10000 yuan.
Second, actively expand business and do a good job of new and old customers.
In my work, I always establish the concept of customers. While doing a good job as a front desk teller, don't forget to actively sell bank wealth management products and expand the space of bank wealth management products with customers as the center. In order to attract new and old customers to buy bank wealth management products, we are anxious about customers' needs, think about customers' thoughts, impress new customers with details, and protect old customers with true feelings, and achieved good results. In the process of serving old customers, I carefully introduce relationship marketing, so that old customers can maintain enough confidence and goodwill in our services and products, consolidate their loyalty, encourage old customers to keep buying, and always keep the consistency of information coordination with banks, so as to achieve a win-win situation for both banks and customers. I also use the relationship between old customers to introduce new customers, and take old customers as the chain to drive new customers, thus expanding the sales of bank wealth management products, so that I can not only complete the sales task of bank wealth management products, but also promote the improvement of bank economic benefits.
Third, establish a sense of service and sincerely serve customers.
In my daily work as a front-line teller, I keep the spirit of seeking truth from facts, seeking truth from facts and being pragmatic, perform my duties in good faith, treat customers honestly, provide caring services and enhance my appeal to customers. Put the true feelings into the words and deeds of customers, adhere to the people-oriented, customer-oriented, all for customers, smile seriously, understand and be more enthusiastic in the service process; Start with a smile, always give customers a bright smile, treat customers as friends in good faith, serve with heart, and solve problems for customers; Always adhere to the customer-centered, customer interests as a consideration, sincerely show the image of our quality service, realize sincere service and unlimited care, provide value-added services and care for different customers, and improve customer loyalty.
In 20__ years, according to the bank's requirements, we did a good job as a front desk teller, actively sold bank wealth management products, completed the task, and achieved good results, and the service attitude and organizational discipline were obviously improved. On the basis of my achievements, I will continue to strengthen my study, improve my work skills and service level, work harder and harder, do my job well, create excellent work performance, and make my due efforts and contributions to the sound and rapid development of the bank.