There are usually four effective ways to file a complaint against a bank.

1. Bank’s internal complaint hotline. If you are dissatisfied with customer service or banking services, you can choose to call the bank and follow the voice prompts to find the corresponding acceptance department.

Industrial and Commercial Bank of China (95588); Agricultural Bank of China (95599); Bank of China (95566); China Construction Bank (95533); Bank of Communications (95559); Shanghai Pudong Development Bank (95528); Industrial Bank (95561) ; Everbright Bank (95595); Minsheng Bank (95568); China CITIC Bank (95558); China Merchants Bank (95555); Postal Savings Bank (11185)

2. Local Banking Regulatory Bureau. Each region has a dedicated Banking Regulatory Commission, which is the local branch of the banking industry. If you have corresponding issues and want to report complaints, you can also search for the provincial banking regulatory bureau on Baidu and find the phone number to make a complaint. , you can also report through messages or emails.

3. Banking Regulatory Commission. If you are dissatisfied with the way the bank handles complaints, or if the bank does not provide a final reply within the agreed time after receiving the complaint, you can file a complaint with the China Banking Regulatory Commission.

Currently, there are no telephone complaints to the China Banking Regulatory Commission. Complaints can be made in writing, detailing the incident and nature of the complaint, the complainant’s name and contact information.

4. Gather complaints. Jucomplaint is currently the largest non-profit online media consumption complaint service platform in China. It will be useful for certain exposure. You can leave a message directly on Jucomplaint, clearly indicate the reporting unit, the case, the evidence, and leave your name and phone number. , someone will handle it one after another.

5. Media Weibo. Events that need to be reported and complained can be edited into a manuscript and posted on Weibo or directly to the media, which may attract attention and solve related problems.

It is recommended to complain to the head office first. The national head office will record it, and then contact the branch president directly to understand the situation. There will be a time difference of one to two days. Before the head office contacts the branch, you should complain to the regional branch and the municipal head office of the bank. Then the regional branch and the head office management center will contact the president of the branch. The national head office, the municipal head office, and the regional head office will contact the president at the same time (18 Small cities may have slow feedback or no response). At this time, the three-level branches at the national, municipal, and district levels will contact you at the same time. Basically, you have to pay attention (if it doesn’t work, the above operations can be done once, once a day, for several consecutive days. , otherwise it is malicious behavior). The final trump card is to go directly to the National Banking Regulatory Commission, keep the photos, recordings and other evidence at that time, copy the USB flash drive, write a paper complaint letter with your real name, and mail it to the Banking Regulatory Commission. Once verified, the branch president and the teller will be directly punished that month or Performance of the year.