1. online banking: log in to personal online banking and click "account → bank account → electronic account → account management → electronic account cancellation" in the upper right corner of the page.
2. Pocket Banking: Log in to the Pocket Banking APP and click "My Account → Electronic Account → Gear icon in the upper right corner of the page → Electronic Account Cancellation".
Tips:
1. When closing the electronic account, you need to ensure that the balance of the electronic account is zero, and there are no products that have not been redeemed or cancelled. If the bank's Class I debit card has a binding relationship with the electronic account, it cannot be cancelled. You can change the bound account into another Class I debit card of the Bank or other banks through banks, online banking, counters and other channels to cancel the relationship with the original bound account.
2. Personal bank counter registration and self-registration customers have supported the electronic account cancellation function.