1. is the sales data (receipt document, invoice, etc. ) done? Is the content accurate?

2. Give the documents on time; In fact, the earlier the invoice is given to the dealer, the sooner the payment may be recovered, and it is necessary to confirm that the dealer receives the invoice;

3. Improve the customer follow-up system: the customer contact rate is directly proportional to the successful return rate. The sooner you get in touch with customers, the sooner you communicate with customers frankly, and the lower the chance of being in arrears;

4. Regular visits: customers pay when they are due, and collect them at home or by phone on time; Even if it is overdue for one day, it should be recovered immediately, and there should be no waiting psychology;

5. Establish an image: customers need education, so we must give them a correct concept: we are serious about all arrears and cannot tolerate being owed;

6. Service spirit: recognize and understand customers' difficulties and complaints, and help customers solve their difficulties by using their own advantages;

7. Skills training: skills are needed to collect arrears, such as telephone skills and home visit skills; At the same time, we should know the customer's business status, financial status, personal background and other information;

Second, the way to deal with arrears

1. documents: check whether the sales documents of the arrears are complete.

2. Collect information: ask the customer to provide the reasons for the arrears and collect information to prove its correctness;

3. Recovering documents: establishing an account collection system. According to the different development of the situation, establish different degrees of recovery documents: advance notice, warning, lawyer's letter, and issue them in time according to the situation;

4. Lawyer's letter: set up the company's internal legal department or hire a lawyer, and issue a recovery letter in the name of the legal department or lawyer to warn that tolerance has expired;

5. Prosecution: Defend your own interests by law.

Iii. Handling of bad debts/dormant account:

1. Concession 2. Take back the goods. Deal with collateral. Seek legal assistance. Keep the property.

Enterprise accounts receivable account for a large proportion of total assets. If the management is not good, healthy enterprises will fall into financial crisis. Enterprises should strengthen the management of accounts receivable, take effective measures to prevent the deterioration of accounts receivable, improve the quality of accounts receivable, and urge Tianxia platform to provide collection and recovery services for creditor enterprises. The platform provides robot dunning, lawyer dunning, lawyer writing dunning and company dunning, and legally solves the problem of accounts receivable recovery for creditor enterprises.