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The overseas payment was refunded by HSBC Hong Kong? What is the reason?

The most important things for remittance are: bank name, bank address, account name, SWIFT CODE. If you make a mistake, it will not be credited

This requires you to request a change letter directly from the bank and change the account again

The fee is 20USD, but if If a customer refunds the money, the bank has the right to pursue it.

Because the bytes are limited when remitting money, you can ask the customer to repeat it in the "SENDER TO RECEIVER'S MESSAGE" column. The full name of the company is enough

In addition, the SWIFT message format has a limit on the number of bytes of the beneficiary's name, so the company's name is too long and exceeds the number of bytes

to allow remittance.