Basic information of Air New Zealand
AirNewZealand, the largest airline in New Zealand, is a group company engaged in international and domestic air transport business, providing air transport services for passengers and goods in New Zealand and to and from international routes such as Australia, Southwest Pacific, Asia, North America and Britain. At the same time, it provides aircraft maintenance and ground service. Its operating base is located in Auckland, New Zealand. Air New Zealand is the national airline of New Zealand and a member of Star Alliance.
Payment methods Visa, MasterCard, Discover, JCB, Amex and Diners cards can be used to pay multi-currency pricing (MCP). Passengers can choose the currency displayed on the web page or other currencies in the options to pay, which is very convenient and fast.
[Headquarters] Auckland, New Zealand
Hub airports Auckland International Airport, Wellington International Airport and Christchurch International Airport.
[Advantages of Air New Zealand]
Transparent refunds and visa changes
Official website's policies of direct selling, returning and changing visas are transparent. You can make self-service through the "Manage Reservations" function on official website homepage, and modify or refund your reservation *.
There is no service charge.
There is no service charge for ticket purchase in official website, which only provides you with the best price and more benefits. You don't have to go back and forth to ticket agents, travel agencies and other ticket outlets, just turn on the computer, choose your favorite flight and place an order easily.
Fare reservation
Do you need to spend some time dealing with related matters before deciding on your itinerary? By using the fare booking service and paying the fare booking fee, you can ensure the current price of the selected itinerary within three days. With the fare booking service, you will have enough time to arrange funds, or you can easily confirm the details of your itinerary and accommodation with your travel companions without worrying about the fare increase!
Book extra luggage online and get a discount of up to 50%.
Still having a headache because your luggage can't fit? Now, if you buy extra baggage allowance, you can enjoy a discount of up to 50% on the standard airport baggage fee! Save your money and spend more time checking your luggage at the airport.
: Air New Zealand booking process
1. Select a specific flight.
Select the scheduled flight on the website of Air New Zealand, and then select information such as departure place, destination and departure date to search for relevant flight information;
Then select the specific flight information to make a reservation (you can also modify the itinerary on this page);
After determining the specific itinerary, you can choose a suitable location and choose according to your own needs;
If the itinerary includes one or more stopovers or flights from one city to another, please use international multi-segment booking;
2. Fill in personal information and contact information, etc.
After confirming all the information of the ticket, you can fill in the passenger details. In the column of personal information, you must carefully check and fill in your name, ID number, passport and other information to avoid unnecessary trouble.
Then you need to enter the correct contact information. If you have other special requirements, you can also enter them here.
3. Complete the reservation and wait for the ticket to be issued.
After confirming that your personal information and contact information are correct, you can pay directly and submit the reservation. Under normal circumstances, as long as your personal information is complete, Air New Zealand will basically issue tickets.
: Air New Zealand Booking Frequently Asked Questions
1. How to choose a seat?
The location of Air New Zealand is very simple. You can choose your seat in the following ways:
Complete seat selection in the process of booking air tickets in official website.
After booking, you can also choose your seat online by managing the booking or logging into your Air New Zealand account.
Call the contact center (service charge will apply)
Standard seat selection
Economy class (W/T/L/S/G/K): You can pay.
Deluxe Economy Class (Class A): Free choice.
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If you are an Airpoints member, you may have a free standard seat, but if this seat is not available, or you want to choose another seat, you can pay.
You can book a ticket or pay a seat selection fee before the plane takes off (before the international flight takes off 1 hour, 30 minutes before the flight takes off).
If you want to exchange points for paid seats, please pay with points at the time of booking.
Even if you don't choose a seat when booking, we will allocate a seat for you free of charge when you check in.
2. Refund and change of policies and procedures
Change flights
Class G/K/S: Change of visa is allowed before departure, and the change fee is 1000 RMB; We can't reschedule after takeoff.
W/T/L Economy Class: Change of visa is allowed, and 800 yuan change fee will be charged.
Deluxe Economy Class A: Change of visa is allowed, and the change fee is 1000 yuan.
After the departure date is changed, the fare must be recalculated from the starting point and the corresponding difference must be charged. The new fare shall not be lower than the fare before the change; If the rescheduled/changed price is lower than the original fare, the difference will not be refunded.
300 yuan service fee will be charged for rescheduling through Air New Zealand Tourism Center.
If the round-trip fare and multi-leg fare are mixed fares, stricter fare rules should be applied to the whole fare.
Air tickets are not transferable to others.
return a ticket
G/K/S Economy Class and Deluxe Economy Class: Refunds are not allowed.
W/L/T: Refund is allowed, and the refund fee is 1000 RMB. Please note that a refund fee of RMB 5,000 will be charged for air tickets with travel dates between 65438+1October 65438+July 2008 and 65438+20081October 26.
300 yuan service fee will be charged for refund through Air New Zealand Tourist Center.
Missed or partially used tickets are non-refundable.
If the round-trip fare and multi-leg fare are mixed fares, stricter fare rules should be applied to the whole fare.
If a short-term entry visa to New Zealand is refused, you must provide Air New Zealand with a copy of the official refusal document and passport refusal page issued by the New Zealand Immigration Bureau 14 days before departure. Air New Zealand will give a full refund after the audit materials are passed. Only RMB 50 yuan handling fee is charged for each ticket. Only applicable to passengers departing from Chinese mainland.
Wrong machine
G/K/S/W/L/T category: non-refundable.
Deluxe Economy Class A: A penalty of RMB 3,000 will be charged if the flight is changed after the delay. Tickets must be redeemed within the validity period of the original ticket, and the difference between the redeemed ticket and the original ticket must be paid. The original ticket cannot be transferred to others.
300 yuan service fee will be charged for rescheduling through Air New Zealand Tourism Center.
3. Flight inquiry
If you need to query the specific flight information in advance, you can click the query page to query.
4. Luggage consignment information
If you book a flight directly on Air New Zealand's website, your baggage allowance will be displayed on your e-ticket. On the details page of checked baggage, you can find out the quantity, weight and size of each fare type of Air New Zealand, as well as the convenient way to buy more quotas. Air New Zealand also provides preferential baggage allowance for personal equipment related to infants, children, sports needs, medical needs and people with mobility difficulties.
Baggage allowance
Checked baggage for international flights
Checked baggage for domestic flights in New Zealand
Check-in baggage for international flights in Oceania
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If you have excess baggage and you don't have the online baggage allowance, please buy it at the airport counter.
Baggage allowance only applies to flights carried by Air New Zealand. If you take other airlines, please check the baggage allowance with other airlines. personal luggage
Hand luggage size
Measure the length, width and height of luggage (including wheels and folding handles) and add them together to calculate the size of carry-on luggage. The total size of any hand luggage shall not exceed118cm (46.5in).
Allowable luggage
Economy class fare: one piece of luggage plus one small item, such as handbag or light/small laptop.
Luxury economy class, business class and business class passengers, as well as AirpointsGold, Elite and Star Alliance Gold members: two pieces of luggage plus a small item, such as the weight of carry-on luggage of a handbag or laptop.
Economy class passengers: no more than 7 kg (15 lb).
Luxury economy class, business class and accompanying passengers in business class, as well as airpointsGold, Elite and StarAllianceGold members: no more than 14 kg (30 lbs), and the weight of a single item does not exceed 10 kg (22 lbs). 5. Air New Zealand ticket type
Air New Zealand provides you with four easy-to-understand ticket types, which you can choose at every booking. Whether booking tickets two months or two days in advance, Air New Zealand always has tickets for domestic flights.
6. Air New Zealand's Navigation City
7. Air New Zealand discount time
Air New Zealand has a discount time every year, the exact time is not necessarily. Generally speaking, there are some special festivals, such as the golden autumn season from March to May, or Black Friday. There are basically special fares at the middle and end of each year. Sometimes official website will introduce a discount code, and you can get a discount by entering the corresponding discount code when purchasing tickets.