To calculate the customer service ratio, it is necessary to determine the number of customers served. For example, if an enterprise has 6 million customers, how many customer service staff does it need according to the ratio of1:600,000? It can be calculated by the following formula:
Number of customers = number of customers ÷ ratio
Substitute the data into the formula and get:
Customer service number = 6 million/600,000 = 10.
In other words, this enterprise needs at least 10 customer service staff to serve 6 million customers. Of course, this is only a basic calculation formula, and the actual situation also needs to consider factors such as customer service quality, service type and customer service staff's work efficiency. To ensure that the customer service of the enterprise can reach the best state.