Theoretical background
Philosophical system behind the author's book "The Road to Recovery"
In China's ancient wisdom, any knowledge should pay attention to "Tao, Method and Technique".
Tao is the basic principle, law and rule.
"Law" is the method and strategy of practice/implementation;
"Skill" is a concrete way, means and tool.
Use basic principles to guide concrete practice, and all methods and measures should conform to the spirit of Tao.
Replication is an effective way to learn from experience, which stems from the fact that its operation method contains learning mechanism and is combined with work/action.
1. Understanding complex disks
Three key words: personal experience, past and study. That is to say, we must make a structural analysis and reflection on our past personal experience, then find out the bright spots or failures, deeply reflect, draw inferences from others, find out the key points and laws, and then learn to popularize and apply them.
The so-called game resumption originated from Weiqi terminology, which means to review the evolution of the game and the whole game process, and sum up the routines that suit you, so as to realize the promotion of Qi Li.
Modern management introduces the concept of complex disk, aiming at realizing rapid iteration, accelerating innovation and improving organizational learning ability in practical learning.
Doing a good job can realize knowing why, knowing why; Inheriting experience and improving ability; Don't make the same mistake again; Summarize the rules and fix the telephone flow.
The second interview is also suitable for improving leadership, team execution, team organizational learning and team wisdom.
2. Personal answer
2. 1 rewind learning mechanism;
Smell (personal experience, experience)-see (analysis, reflection)-know (deeply explore the laws behind things, draw inferences from others)-do (apply knowledge to practice, guide actions, and integrate knowledge with practice)
2.2 Basic procedures for re-quoting:
Review, evaluation-analysis, reflection-refinement, refinement-transformation and application
Replica is equivalent to the extended version of PDCA (PLUS), which includes four links of PDCA (management logic ring invented by Deming), and the analysis link is more detailed. In addition, the introduction of expected targets and the analysis and correction of targets in subsequent adjustment schemes are added.
A simple personal answering tool can imitate the answering canvas, be honest with yourself, ask more questions, think more possibilities with an open mind and critical thinking, and learn to put yourself in the shoes.
Note: It is best to write it down, review it regularly and remind yourself. If it's just a record, there is no regular review, or there is no record, the effect of the resumption is very limited, just reflection.
Don't let past experience turn into "empiricism" and fall into the "experience trap", that is, past experience limits your exploration of new fields or new possibilities and will never become rigid.
2.3 How to avoid "empiricism"?
2.3. 1. Deeply reflect, be alert to the rules and assumptions used in your inference, ask more why, whether it still holds, and don't take it for granted or take it for granted;
2.3.2. If necessary, think with reference to the "first principle", proceed from the most basic rules, and don't borrow existing experience or rules.
Another great feature of resuming classes is that they will constantly reflect on themselves, form habits, learn more and grow faster. Only by turning this action into a natural action and lasting for a period of time will personal ability be improved exponentially.
3. Team regression
3. 1. Review and evaluation:
The resumption begins with a review of the expected goals, the purpose of which is to evaluate and find out the highlights and shortcomings worthy of learning or improvement.
The key to review is seeking truth from facts, being comprehensive and objective, and the key to evaluation is goal-oriented and giving consideration to the process.
The key to team recovery:
Practice has proved that only on the basis of reaching a * * * understanding of goals and facts can we deeply discuss the reasons for success or failure, advantages and disadvantages. Therefore, although this initial stage is simple, if the team does not reach an understanding in the initial review and evaluation, then there will only be differences or endless quarrels in the subsequent steps, which will affect the effect of the resumption.
3.2. Analysis and thinking
Once the objectives and facts are determined, and the bright spots and shortcomings are found out, the reasons for the differences can be diagnosed and analyzed. The goal of this stage is to find out the root cause or key factor leading to success or failure.
Grasp the key events/problems, analyze them, and find the root cause.
The tools and methods used are:
Brainstorming, five whys, fishbone diagram, "thinking compass" and so on.
3.3. Extraction and refining
The core purpose of recovery is to learn lessons from actions and apply them to achieve future improvement. Being able to think deeply and extract general rules from concrete practice, that is, refining, is the key link in learning.
This core link is very difficult, and it needs qualified teachers to do a good job in the "technique" and "mental method" of the resumption guidance.
Methods and tools used must include:
5W 1H (personal refining only)
Objectives, templates and methods-what (defining the knowledge to be extracted)
Materials-Who (looking for people or resources who can master or create the required knowledge)
Tutor-How should a qualified tutor set the goal of the resumption, select the right person, design and guide the resumption discussion process, and create an "atmosphere" # Here, what was originally written, I think which one is more appropriate #
Process-How needs to design and guide the knowledge discussion process.
Environment-When &; Where in a specific scene, including specific time, space-time, interpersonal relationship and atmosphere, will directly affect the process of knowledge discussion and the quality of the final export results.
3.4. Transformation and application
Only by applying what you have learned to subsequent applications and transforming it into future action improvement can you learn completely or truly. Therefore, it is necessary to make a plan for learning transformation and subsequent application and put it into practice.
There are four considerations in this regard.
3.4. 1. Pay attention to the controllable range. Participants must focus on what they can control, not external forces that they can't control.
3.4.2. Curing is successful, but improvement is not enough. The former is to inherit the effective practices or key elements that lead to success, solidify them into systems, processes and norms, or promote and share them; The latter refers not only to the remedial measures within our power, but also to preventing the root causes of failure or error from recurring.
3.4.3. Consider two ideas for follow-up measures.
Lenovo (Lenovo Group) mode:
What to do is to learn from experience and lessons. What can be done to recover the losses and improve the project?
What we should continue to do is to find out where the team performs well and needs to be maintained. If we want to reproduce it, we must make clear the root cause and the field.
What to stop doing, that is, after the resumption of trading, what practices are invalid or improper, and don't do them in the future.
American military model:
Take immediate action: including the need to consolidate successes and improve deficiencies.
Special plan: what needs to be formulated and implemented within a period of time?
Management improvement: whether systematic improvement measures are needed at the organizational level.
3.4.4. Clear and specific, responsible person and time limit.
Every action measure should be clear and specific, and at the same time, the responsible person should be appointed and the timetable should be clear.
3.4.5. Rebound guidance is the key to the success of the team.
Three-step method and nine-step method for team reentry guidance;
4. Promote the resumption of trading
4. The application of1has three stages.
-Complex 1.0 From spontaneity to standard: mechanical application, superficial reference, lack of design and guidance, and no travel system.
-Reply 2.0 From standardization to actual effect: Systematically analyze and diagnose the problems that may occur in the first stage, such as coping with running errands, rebellious psychology, telling lies, etc. And find a formula suitable for your own enterprise to reply effectively, so that the reply is effective on the basis of specification.
-Recovery from effectiveness to system 3.0: For example, Lenovo regards recovery as one of the core methodologies of corporate culture, and advocates "timely recovery of small things, regular recovery of projects and regular recovery of major events" and applies it to project management and business operations, as well as Wanda, BP and the US military. This seemingly relaxed and natural approach will actually combine the resumption with the management and business operation of the enterprise, give full play to its value, form a complete work-study-improvement system in parallel, and form habits and corporate culture, thus helping organizations learn agility and survive and develop better in a complex and changeable business environment.
4.2 Six stages of promoting important conventions:
4.2. 1. loosen the soil to create conditions for the material.
4.2.2. Empower managers at all levels to learn the design and guidance methods of complex disks.
4.2.3. Pilot, starting with small teams or specific events and activities.
4.2.4. Summarize and refine in time. After each re-offer, you can use the re-offer method to re-offer this time, and constantly improve your planning and execution ability.
4.2.5. Advance gradually, step by step, from easy to difficult, possibly from individual > team comeback > project resumption > management duplication, and gradually expand the types and scope of repeated applications.
4.2.6. Evaluation and optimization, through various attempts, can be comprehensively summarized and refined in stages, and some standard operation processes and templates can be precipitated. At the same time, more people can learn more through experience and practice, deepen their understanding, improve their personal skills, improve the effect of the second interview, and make the overall learning happen faster and better.
4.3 Four strategies to promote re-quotation:
Top-down: Leaders at all levels set an example.
Step by step: from the time/activity level.
Embedding business: regard rewinding as a formal job.
Division of labor and cooperation: define responsibilities and cooperate with each other.
4.4. Evaluate the effect of re-quotation.
4.4. 1 field reaction
Through the on-site effect of the participants in the on-site resumption, it can be directly evaluated.
4.4.2 Meeting results
Through repeated discussions, some high-quality knowledge results have been produced.
Action landing
The action plan can be put in place through the resumption, which can produce practical results and promote the business and realization of various departments.
4.4.4 Commercial value
Dig out the real key success factors or the root cause of failure through the resumption of the disk.
4.5 Optimize corporate culture with copies
The relationship between resumption and corporate culture is closely related and interactive. Effective resumption can not be separated from the support of corporate culture; Continued resumption of trading will also contribute to the promotion of corporate culture, thus further promoting the continuation of resumption of trading.
In many enterprises, such as Lenovo, Huawei and Alibaba, the resumption of trading has become a standard action of managers at all levels and a part of corporate culture. For example, Lenovo's corporate culture includes core values and methodology. The answer sheet itself is the main part of Lenovo methodology, and the other two parts of Lenovo's core values and methodology also provide strong support for the implementation of the answer sheet.
Through the resumption, many leaders will be affected sooner or later, learn to get information from team members, give feedback, listen to the voices of subordinates and appreciate their recognition of constructive opinions, thus gradually improving the corporate culture and organizational atmosphere.
4.6 How to form the habit of offering again?
4.6. 1. Make some hints through some practices, such as making or prompting repeated offers at regular meetings.
4.6.2. Strengthen the "reward" for returning to work, such as the approval of superior leaders and organizations; Set up a repeating column on the company's website and knowledge management system, publish the repeating results of each unit regularly, and reward outstanding readers.
4.6.3. Connect the reward with the inner desire. In the long run, it is necessary to link the "reward" obtained in the resumption of classes with everyone's hidden "desire" for learning and growth, so that everyone can see it and help them learn and grow; Help individuals and teams to finish their work better; The answer is simple and effective.
4.6.4. Make full use of the strength of the team. Reentry is essentially a team learning process. Not only should the team be encouraged to participate in the process of re-evaluation, but also at the organizational level, practice groups should be set up to organize re-evaluation study on a regular basis, share meetings and exchange experiences and experiences in using re-evaluation.
Please check the original works for other chapters such as project resumption, business resumption and beyond resumption. Definitely worth recommending!