1. Analyze the reasons why customers default on payment

1. Determine whether this excuse has legal validity. Are there errors in the documents? Has the customer ever made such a complaint before taking collection action? Is this excuse credible?

2. Determine whether the excuse is sufficient to suspend payment. Sometimes the problem can be solved without stopping payments. Examples like "I'm not paying because your employee was rude to me" don't change the fact that you have to pay when you receive the goods.

3. Measure this issue. For example, the customer refuses to pay because a batch of goods was damaged during shipment. However, what does 'destroyed' really mean? Is it all damaged? Or only part of it?

4. Think about how to solve this problem. What solution does the customer want? Can you both come up with a compromise?

5. Solve the problem as soon as possible. Don't let the problem linger. Sometimes nothing hurts a business more than a slow flow of money, so you should try to remedy the situation, for example, by asking the other party. Pay quickly to cancel the interest on overdue payments, or set up an installment plan. In short, if you want to get benefits, now is the best time to solve the problem.

Second, strategies for dealing with customers’ excuses for defaulting on payment<. /p>

Customers have no excuse to avoid payment or late payment. If you hear such an excuse or reason, do not avoid it, but immediately consider how to solve it.

1. Treat the customer. The payee must be firm and decisive when making excuses and delaying payment. Compromising will not bring any promotion to your collection work. However, pay attention to maintaining a good personal relationship with employees who owe customers, and you can often get rid of them. They got important clues about the payment, such as: ,

Mr. Zhang has not been on a business trip. He has been working in the company. (It turned out to be an excuse that the boss was not here to sign.) The company has been in chaos recently, and the boss is away. , there are many people resigning (be careful! There may be problems with the customer's business), the company did a big business a few days ago, and more than 2 million was returned to the account (now he has money, go and collect the money). , the bonus has not been paid for several months, and last month’s salary was delayed for more than ten days. (Be careful, there must be a problem with the client’s funds.)

2. You must be very clear about the client’s settlement procedures: Do you need an original invoice or a fax? Do you need to attach a certificate? Can the payment be made in cash? Who will be responsible for receiving the documents? Who will report it to? Who will sign for it? Who will approve it? What is the customary payment date? etc. Be fully familiar with the other party. During the settlement process, you can immediately see through most of the other party’s excuses.