12348 "is a special telephone for legal consultation of municipal, district and county judicial bureaus and legal aid centers for the general public. Accept legal advice from the masses, cooperate with the mediation of civil disputes, timely reflect the information of legal needs of the masses, guide and accept legal aid applications, and safeguard the legitimate rights and interests of poor and vulnerable parties, judicial justice and social stability.
The "48" in the cornet takes the homonym of "judicial", which means to seek legal services and mediate civil disputes. Please call the judicial administrative organ.
12348 legal service telephone is a form in which the judicial administrative department organizes lawyers, notaries, grassroots legal service personnel and township judicial office staff to provide convenient and efficient legal consultation and legal services for the masses and social organizations by using special telephone lines and telecommunication networks.
12348 legal consultation hotline service scope:
1, answer legal advice and publicize legal knowledge;
2. Transfer to legal service agencies to meet the legal needs of the masses;
3. Collect relevant information and timely reflect social conditions and public opinion.
The legal aid center is the official name of the government's legal aid institutions, and the judicial administrative departments of the people's governments of municipalities directly under the central government, cities divided into districts and counties determine the legal aid institutions within their respective administrative areas according to their needs. It is a legal service institution established by the state to provide free legal services for vulnerable groups who need legal services but do not have legal aid centers to hire lawyers, and specific personnel who need legal help according to the law but do not hire lawyers themselves (such as those who may be sentenced to life imprisonment or death penalty in criminal cases, juvenile offenders, etc.). ).
Data expansion
12348 responsibilities:
First, comprehensively strengthen party building. Adhere to political guidance and party building first, strengthen the political function of grass-roots party organizations, and make every notary believe in serving the people wholeheartedly, internalizing the heart and externalizing it.
The second is to reform the notarization system. Optimize the system and mechanism of notarization institutions in public institutions and promote the pilot work of Beijing cooperative notarization institutions.
The third is to expand notarization services. We will provide extended and convenient services, such as book agency and mail delivery. Improve innovative notarization services such as comprehensive notarization for the elderly and family notarization, and provide diversified dispute resolution services.
The fourth is to standardize the accreditation process. Taking "doing a good job" for enterprises and the masses as the standard, we should sort out the whole process of notarization application, acceptance, verification and approval, standardize witness templates, and improve service quality by standardization.
The fifth is to strengthen quality inspection. Increase the assessment weight of public welfare notarization and highlight the public welfare attribute of notarization. Strengthen the supervision during and after the event, weave a strict quality monitoring network, and realize the "double improvement" of the number and quality of accreditation.
Sixth, improve the notarization facilities. Provide some advanced notarization equipment for the notary office in the outer suburbs. Establish a green service channel to provide convenience for special circumstances such as old age, infirmity, pregnancy or serious illness.
Seventh, optimize the window service. Strictly implement the "Ten Prohibitions" of Beijing judicial administrative system to deepen the work of "simplifying administration and decentralizing power, strengthening supervision and improving services" and the "Ten Norms" of service management of window personnel in Beijing judicial administrative system. The implementation of the first question responsibility system and one-time notification. Publicity of notaries, fees, accreditation procedures and other service matters.