Customer service is mainly responsible for answering questions for customers and introducing business. Customer service is the abbreviation of customer service, and the characteristics of customer service work are particularly strong service and certain professionalism. Customer service refers to a customer-oriented value, which integrates all elements of managing customer interface in a preset optimal cost-service combination. Broadly speaking, anything that can improve customer satisfaction belongs to the category of customer service, and the main job is to answer questions for customers and introduce business. Customer service treatment in different industries is different; Customer service in the same industry has different working years, different business levels and different treatment.