1. First, check whether the network speed of the currently connected network is good. I suggest you try another network.
2. It is possible that the server is abnormal in the current time period, so it is suggested to try to change the time period;
3. Go to Settings-Applications and Permissions-Application Management -App Store- Permissions, and open the storage permission to download again;
4. Enter Settings-System Management-Multi-user, confirm whether the multi-user mode is set, cancel the multi-user setting or uninstall the application in another user mode, and switch the main user to download; Models equipped with Origin OS and above support multiple users. You can go to Settings-System Management-about mobile phones and check the system version.
5. Back up data, enter Settings-Applications and Permissions/More Settings-Application Management-App Store/Game Center-Store-Clear Cached Data;
6. If the system application needs to be installed, the OriginOS 3 model can enter Settings-Applications and Permissions-the system can uninstall the application and retrieve it;
For other models, you can go to Settings-Applications and Permissions/More Settings-Application Management-":"Or more in the upper right corner-Built-in Application Management-find the corresponding application and click Install;
7. Delete the software download record before downloading again;
8. Please check whether the storage space is enough. It is suggested to use I housekeeper to clean up the storage space in time, uninstall uncommon software and keep enough space.
If you have more questions or can't download the software under other circumstances, you can go to vivo official website /vivo Mall APP-My-Online Customer Service or vivo official website Web Edition-Slide to the bottom-Online Customer Service-Enter Manual Customer Service and enter the consultation.