"123 15" is a consumer complaint hotline, which was established by the State Administration for Industry and Commerce of the People's Republic of China on March 15 1999, and then launched on the Internet platform of 123 15.

The State Administration of Market Supervision of People's Republic of China (PRC) (China) announced that by the end of 2020, the telephone number of market supervision complaints will be "123 15".

Answer questions, truthfully tell the facts, reasons and complaints, and tell your name, address, telephone number or other contact information, as well as the name, address and telephone number of the respondent.

In addition, there is a charge for calling 123 15. Consumer complaint cases shall be under the jurisdiction of the administrative department for industry and commerce where the operator is located. For example, if a merchant needs the area code where the merchant is located in a different place, it is+123 15.

Call requirements:

(1) When your rights and interests are infringed, the respondent is under the jurisdiction of the administrative department for industry and commerce;

(2) When your rights and interests are infringed in the process of consumption;

(3) when discovering fake and shoddy goods and "dens" for manufacturing fake and shoddy goods;

(4) When you find false advertisements and deceive consumers; Please call 123 15 to report the complaint, and we will help you mediate the dispute. If violations are found, we will investigate and deal with them according to law.

1March, 999 15 In order to effectively solve the problem of consumers' "difficulty in complaining" and accept consumers' demands in a timely, convenient and fast manner, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, opened a nationwide unified consumer complaint reporting telephone number 123 15. Relying on the telephone number 123 15, the administrative departments for industry and commerce at all levels in China have set up a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country. The opening of the special number 123 15 has further smoothed the channels for consumers to appeal, made it more convenient for the industrial and commercial departments to receive and handle consumer complaints and reports in time, better protected consumers' rights and interests, severely cracked down on the manufacture and sale of counterfeit and shoddy goods, promptly and effectively investigated and dealt with all kinds of economic illegal cases, and played an active and effective role in maintaining a fair and just market economic order and promoting healthy economic development.

On February 28th, 20 19, official website, the State Administration of Markets of People's Republic of China (PRC) (hereinafter referred to as the State Administration of Markets) issued the Opinions of the General Administration of Markets on Integrating the Construction of 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement. Before the end of 2020, the original complaint hotlines for industry and commerce, quality inspection, food and drug, price and intellectual property were 123 15, 12365,123/kloc-0, 12358, 60.

legal ground

123 15 interim measures for handling complaints and reports in market supervision and management article 1 in order to standardize the handling of complaints and reports in market supervision and management and protect the legitimate rights and interests of natural persons, legal persons or other organizations, these measures are formulated in accordance with the law of People's Republic of China (PRC) on the protection of consumers' rights and interests and other laws and administrative regulations.

Article 2 These Measures shall apply to the handling of complaints and reports by market supervision and management departments.

Article 3 The term "complaint" as mentioned in these Measures refers to the behavior of consumers who purchase or use commodities or accept services due to their daily consumption needs, and who have disputes over their rights and interests with business operators and request the market supervision and management department to resolve the disputes. The term "reporting" as mentioned in these Measures refers to the behavior of natural persons, legal persons or other organizations reporting to the market supervision and management department that operators are suspected of violating the laws, regulations and rules of market supervision and management.

Article 4 The State Administration of Market Supervision shall be in charge of the national complaints and reports, and guide the local market supervision and management departments to report complaints and reports. Local market supervision and management departments at or above the county level shall be responsible for handling complaints and reports within their respective administrative areas.

Article 5 When handling complaints and reports, the market supervision and management department shall follow the principle of fairness and efficiency, and ensure that the application basis is correct and the procedures are legal.

Article 6 The public and the news media are encouraged to conduct social supervision and public opinion supervision on acts suspected of violating the laws, regulations and rules of market supervision and management according to law. Encourage consumers to negotiate with operators to resolve consumer rights disputes through online consumer dispute resolution mechanisms, consumer rights protection service stations, green channels for consumer rights protection, and third-party dispute resolution mechanisms.

Article 7 Where complaints and reports are submitted to the market supervision and management department at the same time, or the materials provided contain both complaints and reports, the market supervision and management department shall handle the complaints and reports separately according to the procedures stipulated in these Measures.

Article 8 Complaints and reports to the market supervision and management departments shall be made through the Internet, telephone, fax, mailing address, window and other channels for accepting complaints and reports announced by the market supervision and management departments.