1. Receiving status to be confirmed.

If you are the seller, your order is in the receiving status to be confirmed, which means that the dealer has delivered the goods. After the protection period, the system will automatically confirm the collection and transfer the money to you. Please be patient. The system sometimes has a delay of 1-3 hours.

2. The order shows that the transfer has been completed and the payment has not been received.

Please check whether the Alipay account you logged in is consistent with the Alipay account bound to your transaction cat account. Log in to Alipay, and click the balance payment details. Alipay bills or bookkeeping will not be displayed. Please check the transaction details. Log in to Alipay PC version, click on the revenue and expenditure details, and you must see the profit sharing record from this entrance.

Extended data

When can I receive the money when I sell my account?

After the transaction is successful, we need to deliver the goods to the buyer first. After delivery, the buyer will pick up the goods, and after confirming the receipt, the money will be transferred to your Alipay account. Tips: If the buyer fails to confirm the receipt, the general system will automatically confirm the success of the receipt transaction after the protection period and transfer the money to the seller.

Protection period: 36 hours for Netease account (48 hours for Yin-Yang division to make a decisive battle with Ping An Jing), 80 hours for Changyou official version, 80 hours for NetDragon official client, 96 hours for QQ account and 24 hours for other accounts. After the buyer gets the account information, if there are no related problems such as product safety/missing, he can't return the account. We guarantee the safety during the transaction.

Transaction Cat official website-Customer Service Center-The transaction was successful and no money was collected.

Official website-Customer Service Center-When will the account cancellation receive the money?