Telephone recording housekeeper software is a real-time telephone information management system integrated by telephone and computer through special speech synthesis technology. By installing customer relationship management system software, a software management system integrating telephone, recording, customer relationship management, short message system and fax receiving and sending system is formed.

The experience of telephone recording management software is:

When the user has a phone call or needs to make a phone call, the computer system will automatically pop up the details of the customer, previous conversations, sales records and so on. At the same time, it will record the call time and times of all calls, including the real-time recording of calls, which is convenient for leaders to play a role in business analysis and decision-making, so that no one answers the phone, which improves the work efficiency of enterprises and also improves the service quality and corporate image of enterprises.

Function introduction of telephone recording management software;

1. When a customer makes a phone call, the detailed information of the customer, such as name, phone number, address, ID number, past business records, etc., can be quickly popped up on the computer, that is, the function of calling the screen (there is also software called calling the screen).

2. Display the location and area code of the number and the type information of the mobile phone card. Automatically distinguish between mobile phones and fixed phones.

3. Customer-related information retrieval display function. The software supports personalized configuration of relevant information display content, and can retrieve customers' consumption records, purchase history, personal preferences, visit records and so on.

4. Add customer information immediately. If the incoming number is a strange number, the operator can ask and add customer information while answering the phone.

5, customer call memo information management. Call content can be instantly memorized, and can be viewed, edited and deleted at any time.

6. Customer data management function. You can use the data manager to modify and delete customer data conveniently.

7. The data search function supports "equal to", "less than", "greater than" and "fuzzy" modes, which can quickly search for data.

8. Summarize all the calls today. In today's call bar, you can see the time of today's call. Click the number, and the detailed information of the customer will be displayed.

9. System pause function. When the operator leaves, the system pause function can be used. Unless the operator himself enters the password, no one can view and operate the software to ensure the security of system data.

10, system data import and export function. You can use this function to import external data into the system database; Or export system data to Excel file for data backup and carrying.

1 1, software dialer function. You can use software to dial and hang up, which is convenient and fast.

12, rights management. The software can accurately control the authority of the operator and ensure the safety and stability of the software and data to the greatest extent.

Features of telephone recording management software:

1, the software is very extensible. The software is developed by interface, which supports the direct and seamless binding operation of various database software (such as invoicing, membership management, customer relationship, etc.).

2. There are many kinds of supported databases. At present, the software supports the connection and integration of SQL Server, Oracle, Sqlite, Access, Excel and other databases, which can meet the integration needs of almost all users.

3. Flexible display of software data. The data called in the software and the display mode can be configured according to the needs of users.

4. The software runs stably. During the development and testing of this software, more than ten popular database softwares have been tested for more than 10000 times, and the test results are very stable and ideal.

5. Fine division of operator authority. The software can finely configure the account authority of system personnel and effectively ensure the security of data.

6. The software interface is fresh and beautiful. The interface style of the software is pleasing to the eye. The program can be displayed on the tray and automatically pops up when there is an incoming call, which does not occupy desktop space.

Why use telephone recording management software?

1, every call is recorded, whether employees go to work or chat, whatever they want is clear;

2. Records can be kept permanently, so as to restore the truth and avoid transaction disputes;

3. Effectively prevent employees from flying orders;

4. Truly reflect the daily workload and working status of telemarketers, which can be used as an important indicator of performance appraisal;

5, the incoming call is clear at a glance, no need to turn over folders and memos;

6. For enterprises that need to order by telephone, the customer service can complete the customer's ordering work with a click of the mouse, which is simple, fast and error-free;

7, convenient customer management, so that the chaotic customer management work in order;

8, online fax, online SMS, improve work efficiency and save costs;

9, transaction reminder, automatic notification of telephone return visit due, will not forget an important thing;

10, customer-related documents will pop up automatically for incoming calls, and customer-related information will be clear at a glance.

1 1, the knowledge base allows new employees to answer customer questions like old employees.

What are the application scopes of telephone recording management software?

Widely used in air ticket sales, computer technology companies, wholesale distribution centers, logistics express, travel agencies, reservation centers, hotels, customer service centers, front desk, after-sales service departments, maintenance centers, 400 telephones, 800 telephones and other places that need customer service;

Performance evaluation of telemarketing company agents: legal evidence collection; Command and dispatch records of aviation, ports, electric power, railways, petroleum and transportation;

Record the trading instructions of banks, futures and securities industries; Emergency telephone recording in public security, fire fighting, first aid and other fields.

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