According to Article 25 of Chapter III of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests, if an operator sells goods through the Internet, television, telephone, mail order, etc., consumers have the right to return the goods within seven days from the date of receipt, without giving reasons, except for the following goods:
1, customized by consumers;
2. Fresh and perishable;
3. Digital products such as audio-visual products and computer software downloaded or unpacked by consumers online;
4. Deliver newspapers and periodicals.
In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by consumers at the time of purchase are not returned without reason. The goods returned by consumers shall be in good condition. The business operator shall refund the commodity price paid by the consumer within seven days from the date of receiving the return. The return freight is borne by the consumer; Unless otherwise agreed between the operator and the consumer, such agreement shall prevail.
Extended data:
Precautions for some special commodities that do not support return:
Within 7 days from the date when the user signs for the goods, Vipshop will provide the user with a seven-day unreasonable return service, but the following conditions will not be returned:
1, goods that are not sold by Vipshop, or goods with obvious traces of use that affect secondary sales;
2. The law clearly stipulates that goods that are returned for seven days without reason are not applicable;
3. Unpackaged food, medicines, health products, cosmetics, personal items, etc. for safety and health reasons. ;
4. Activated mobile phones, computers and digital products;
5. Recharged goods that have been delivered online;
6. Commodity quality problems caused by unauthorized maintenance, misuse, collision, negligence, abuse, liquid intake, accident, alteration and incorrect installation, or tearing or altering labels, machine serial numbers and anti-counterfeiting labels;
7. Unable to provide invoices (if invoices have been requested), warranty cards and other three-guarantee vouchers, or the information of three-guarantee vouchers is inconsistent with the goods or has been altered; 8. The goods in the gift package or suit cannot be partially returned;
9, valuables, such as gold jewelry, gold bars, expensive watches, etc. ;
10. Due to policy reasons, some products are only international cross-border e-commerce products.
1 1. Only products and luxury goods are returned according to the original packaging (including the original delivery box), and the goods are returned together with the anti-counterfeiting buckle (which will not be cut), all related accessories, manuals, labels, gifts (if any) and paper invoices (if any).
Baidu encyclopedia-seven days no reason to return.
Vipshop-seven days has no reason to rest assured.