Three elements of resumption: resumption consciousness, resumption method and resumption habit.
? Four key words: self, success, others, failure.
The second class:
Six steps of structured rewinding
First, the answer method is incorrect and the effect is average.
For example: the work log of bank staff
Reflection: analyzing the report from the perspective of leadership
Improvement: establish your own leadership thinking and start with the whole.
Analysis is not the reason for the resumption:
1, written in chronological order, journal.
2. What are the key points of mixing work content and results?
3. It is a feeling but there is no operation plan.
Second, true pair or false pair
False resumption: there is no structured resumption, lack of action plan, poor operability and no closed loop.
Reasons: superficial, unable to see the past and future clearly, weak action planning, no action feedback.
Correct answer: structure+action strategy+feedback spiral
Three or six-step structure rewinding
1, reviewing the action objectives
? Viewpoint: ① Avoid deviation.
(2) the task is not equal to the goal (for example, task: visiting customers. Goal: sales performance? Analysis: visiting customer quality, customer type, how to increase orders)
? (3) Goal: no goal, multiple goals, and focus.
Take a step back from the task and look back at what the goal is.
Step 2 look for factual results
? Viewpoint: ① Pay attention to the real question.
? Golden sentence: an iron fact
2 feelings do not represent facts.
From feeling good about yourself to accepting the facts with respect.
For example: behavioral psychology experiment, college students can buy other products through manual labor and pricing, and as a result, their own works are priced at a high price, and others' works are not worth the price.
Conclusion: It is difficult for people to be objective. Do one thing well, don't be complacent, feel good about yourself, and have three truthfulness (real facts, finding real problems and making real progress).
3. Analyze the reasons for the gap.
Viewpoint: Find the key influencing factors
Don't look for easy things to do, look for the most important things to do.
Actions contribute to results.
4. Design optimization actions
Viewpoint: quality optimization+efficiency optimization
Question: Can the works be optimized all the time?
Thinking: 1. What can improve the quality of work? 2. How much does it cost to do this? 3. How to reduce the cost, manpower and time cost?
5, tracking feedback results
? Viewpoint: Timely feedback and adjustment.
? Any management behavior, if you don't give feedback, is like hiding behind a curtain and going bowling.
For example, design a list of customer questions, bring 20 new questions to customers, and the feedback questions are different. Keep the good ones and constantly supplement the question bank to improve work efficiency.
6. Summarize the laws of fixed telephone.
? Viewpoint: Organize your exercise books.
? Advantages: ① Accumulate experience ② Spread influence.
Finally, case analysis: