The customer is set to place an order, but the customer has paid but cannot receive the payment. Under normal circumstances, customers can't receive the payment until they confirm the receipt.

The so-called placing an order means that the customer sends a trading instruction to the business personnel of the futures brokerage company before each transaction, indicating the type, quantity and price of the contract to be bought and sold. The customer fills in the transaction form in person, signs it and submits it to the trading department of the futures brokerage company. Then, the trading department of the futures brokerage company makes a telephone declaration to the billing representative of the futures brokerage company on the futures exchange, and the billing representative inputs an instruction to let the exchange host set up the transaction, which means that the order is successful.