From the data of customer relationship management, the significance of customer satisfaction index lies in that csi is a reliable macroeconomic indicator, csi is an effective macro-control indicator, csi is a useful enterprise management tool and a new tool for studying economy and market.

Statistically speaking, csi shows significant correlation with various economic performance indicators, and customer satisfaction index is a deep-seated indicator to predict and improve the company's future profitability and value-added ability. The relationship between customer satisfaction and enterprise performance, and the relationship between customer satisfaction and enterprise performance, experts and scholars have drawn the correlation between customer satisfaction and inter-enterprise economic data.