Hello, in this case, you have encountered a fraud of "fake refunds and real loan fraud". Scammers pretend to be e-commerce customer service to issue refunds, induce users to take loans, and defraud users of loan funds. In this case, you must not be fooled. The tricks are as follows, please read them carefully to be vigilant:

1. The tricks of fraud: gain the trust of the victim

Fake chargers and logistics companies: The scammer claims to be a staff member of an e-commerce or logistics platform, and gains the victim's trust by telling the victim's online shopping information or logistics information, and showing the victim forged screenshots of the backend system, product photos, and workstation screenshots. Impersonating authorities: Scammers claim to be public security bureaus, procuratorates, courts and other state agencies, and gain the victim's trust by revealing the victim's identity information and providing the victim with forged legal documents and photos of work IDs. Online dating partners: Scammers find victims through dating websites and social networking tools. They deceive the victim's feelings and gain trust by sending them photos of handsome guys/beauties that they have collected from all over the place, asking for help, making up stories, etc.

2. Fraud tactics: creating panic/excitement

Tell the victim that he has bought fake goods, and the Industrial and Commercial Bureau requires the company to pay N times compensation to the victim. Tell the victim that the express delivery is lost, and the company will compensate N times the loss. Tell the victim that they can help improve their credit and apply for interest-free/low-interest and high-value loans. Tell the victim that he has gambling website vulnerabilities/stock futures insiders/treasures to be unfrozen/investment projects with high returns.

3. Fraudulent tactics: Manipulating victims to obtain funds

Require the installation of remote control software on the grounds of security check and remote assistance. Victims are required to download various loan APPs for loans for reasons such as credit verification, related party compensation claims, security assessment, account cancellation, and credit restoration. Ask for an SMS verification code for reasons such as canceling an account or confirming payment. Request transfers, remittances and payment by scanning QR codes for reasons such as increasing credit through turnover, paying security deposits, paying unfreezing fees, keeping safe accounts, verifying stolen money, and returning excess compensation. Most telecommunications frauds use these three steps to lure victims into the trap step by step. Once you understand their usual routines, you can easily spot them!

For Taobao refund, you can open the "Baby Purchased" page, find the transaction, and click on the word "Refund" to initiate a refund application for processing. There is no need to go through any other procedures; anyone who requires any other procedures is a liar!

If you encounter any unknown person providing inexplicable guidance and help, it is recommended that you first call or open Taobao to contact the official customer service for verification. Do not follow the scammer's instructions easily, which may cause you to lose money.

The above answers are provided by Youqianhua, which is a credit service brand under Duxiaoman Financial. The big brand is formal, reliable and trustworthy