Dear customers, we are deeply sorry! Recently, we received some customer feedback that the food we bought in RT Mart has expired. We deeply regret and apologize for this and sincerely apologize for the inconvenience and trouble caused to you.

Event review

On September 19, RT Mart sold some expired foods in some stores. This is our fault. We didn't carefully check the shelf life of food, which led to such a problem. We are well aware of the importance of food safety, and we deeply regret this incident.

Treatment measures

We immediately took the following measures:

Stop selling expired food at the first time.

Recycle expired food that has been sold.

Conduct a comprehensive inspection of stores to ensure food quality and safety.

Train employees to improve food safety awareness and quality management level.

We will also strengthen the inspection and management of food to ensure that similar incidents will not happen again.

Apologize again

We are well aware of the importance of food safety, and we deeply regret this incident. We will, as always, pay attention to food quality and safety issues and provide customers with better services and products. Once again, I sincerely apologize for the inconvenience and trouble.

Thank you for your support and understanding!

RT-Mart