Xx has quietly left, and we have ushered in the end of xx. Xx is a year of development and a meaningful experience in my life. Looking back, I have grown from an ignorant child to a mature and steady child. I feel extremely gratified that many ignorant children have gradually grown into people who can make their own contributions to social harmony and stability.

By the end of this year, with the correct leadership of the company and the help of all my colleagues, I have made some achievements in my study and work, but there are still some shortcomings and areas that need improvement. Now I will summarize my work and study in xx years as follows:

I. Work situation

At the beginning of xx, under the care and guidance of the head office leaders, we carried out various business activities, mainly including:

1, investigated and studied the company's business and operation, and certified various businesses.

2. Investigate the company's operation and management, analyze the development of various businesses, and inspect the company's operation.

3. Various schemes have been worked out and decomposed, and some problems have been found during the implementation of the schemes, which have been continuously improved and perfected in the work. In these xx years, we also found some new problems.

4, in this xx years of work, although we have made some achievements, but there are still many problems in some aspects, mainly as follows:

(1) is not very familiar with the company's operation process, and the handling of customer complaints is not in place, and the company's development direction and objectives are not fully grasped, resulting in the handling of customer complaints is not in place, which leads to the customer complaints not being fed back to the company in time, resulting in unnecessary losses in the company's operation.

(2) The handling of customer complaints failed to achieve timely feedback, so we need to strengthen the handling of customer complaints in future work.

Second, the existing problems

In the work of xx years, with the guidance and help of the company leaders, through their own efforts, the work has achieved necessary results, but there are still many shortcomings in some aspects, mainly:

1, some work has not been handled in place. When answering customer complaints, we failed to grasp the customer's heart, so that customer complaints were not in place.

2. The handling of customer complaints is not very appropriate, and such problems need to be improved in my future work.

3. There is still no good unified management for the company.

Third, the next step

1. The mastery of customer complaint handling methods needs to be improved.

2. The needs of the company's development, as well as some shortcomings in their own work.

I need to make further efforts for the development goal of the company.