1. If you haven't changed your paper ticket and it's not later than 25 minutes before driving, you can handle it at12306.cn.
2. If you have exchanged paper tickets or within 25 minutes before driving, please bring the original valid ID card of the passenger used when purchasing tickets to the ticket window of the station; Please provide the order number (e+1 letter +8 digits) if the resident ID card cannot be read automatically or tickets can be purchased with other valid ID documents other than the resident ID card.
3. If you buy tickets with your resident ID card and check in at the station with your resident ID card, you will not leave the station by bus. Please confirm at the station and go through the formalities according to the regulations.
4. If you get off the bus due to injury or carrier's responsibility, please go to the next station according to the regulations with the travel record issued by the train conductor and the original valid identity certificate of the passenger used when purchasing tickets.
Extended Information 12386 is the hotline of China Securities Regulatory Commission.
12386 is the hotline of China Securities Regulatory Commission, and it is a social welfare service hotline for investors in the national securities and futures market. 12386 China securities investor protection fund co., ltd. is responsible for specific construction and overall management.
2065438+On March 8, 2009, Yan Qingmin, vice chairman of CSRC, led a team to investigate the "12386" service hotline workplace to understand the hotline construction and operation management.
China Railway 12306 official website-Internet Refund.
Baidu Encyclopedia-12386