Guangdong Banking Regulatory Bureau’s complaint hotline: 020-83931132

Working hours (9:00-11:30, 14:00-16:30)

Address: No. 193 Yanjiang Middle Road, Guangzhou City, Guangdong Province Postcode: 510117

Extended information:

Functional departments within the Guangdong Banking Regulatory Bureau:

1. Office (Party Committee Office)

Main Responsibilities: Organize and coordinate the daily work of the Bureau; undertake relevant document drafting, organization of important meetings, confidentiality, secretarial work, documentation, confidentiality, foreign affairs, information disclosure, news reporting, etc. . ?

2. Policy and Regulations Division

Main Responsibilities: According to the authorization of the China Banking Regulatory Commission, formulate implementation details of relevant regulations and systems for the supervision of banking financial institutions within the jurisdiction, and undertake relevant administrative reviews and administrative response work; be responsible for daily legal review work, supervise and coordinate the implementation of relevant regulatory laws and regulations; undertake external consultation, interpretation and correspondence work on banking regulatory policies and regulations; organize legal education, publicity and training; investigate and study jurisdiction Major issues in the reform, development and supervision of the banking industry within the jurisdiction, and make recommendations on policies for the development of the banking industry within the jurisdiction.

3. State-owned Bank Supervision Division No. 1

Main Responsibilities: Responsible for market access, off-site supervision and on-site inspection of branches of Industrial and Commercial Bank of China and Agricultural Bank of China within its jurisdiction. ?

4. State-owned Bank Supervision Division II

Main Responsibilities: Responsible for market access, off-site supervision and on-site inspection of branches of Bank of China, China Construction Bank and Bank of Communications within its jurisdiction . ?

5. Off-site Supervision Office of Corporate Banks

Main Responsibilities: Responsible for the market access and off-site supervision of urban commercial banks and private banks within its jurisdiction. ?

6. On-site Inspection Office of Corporate Banks

Main Responsibilities: Responsible for on-site inspections of corporate banks and their branches such as city commercial banks within the jurisdiction.

7. Joint-stock Bank Supervision Office

Main Responsibilities: Responsible for market access, off-site supervision and on-site inspection of joint-stock commercial bank branches within its jurisdiction. ?

8. Supervision Office of Policy Banks and Postal Savings Bank

Main Responsibilities: Responsible for the policy banks and branches of China Development Bank, Postal Savings Bank and Financial Asset Management Company within its jurisdiction market access, off-site supervision and on-site inspection work. ?

9. Non-bank Financial Institutions Supervision Office

Main Responsibilities: Responsible for market access and off-site supervision of non-bank financial institutions (except securities, futures, and insurance) within its jurisdiction and on-site inspection work. ?

10. Rural Small and Medium-sized Financial Institutions Supervision Office

Main Responsibilities: Responsible for market access, off-site supervision and on-site inspection of rural small and medium-sized financial institutions within its jurisdiction. ?

11. Foreign Financial Institution Supervision Office

Main Responsibilities: Responsible for market access, off-site supervision and on-site inspection of foreign-funded financial institutions within its jurisdiction. ?

12. Business Innovation Supervision and Cooperation Office

Main Responsibilities: Responsible for the supervision and coordination of innovative business of banking financial institutions within its jurisdiction. ?

13. Information Technology Supervision Office

Main Responsibilities: Responsible for off-site supervision and on-site inspection of information technology risks of banking financial institutions within the jurisdiction; Prevent and control cases, do a good job in information technology emergency management and emergency response; organize and coordinate the construction of the bureau's electronic system, plan and organize the construction of databases and information systems such as system office automation systems; be responsible for the procurement, management and maintenance of electronic equipment Work. ?

14. Banking Consumer Rights Protection Division

Main Responsibilities: According to the authorization of the China Banking Regulatory Commission, study and formulate implementation details and regulations of consumer rights protection policies for banking financial institutions within its jurisdiction; Coordinate and promote the establishment and improvement of the consumer rights protection working mechanism and consumer complaint handling mechanism of banking financial institutions within the jurisdiction; coordinate the planning, organization and coordination of consumer publicity and education work for banking financial institutions within the jurisdiction; Supervise and evaluate the adequacy and effectiveness of consumer rights protection; organize and carry out supervision and inspection of the implementation of consumer rights protection in banking financial institutions within the jurisdiction, correct and punish inappropriate behavior in accordance with the law; take the lead in case prevention and control, security and petition work . ?

15. Statistical Information Division

Main Responsibilities: Responsible for the collection, summary, research and analysis of economic and financial information within its jurisdiction, and reporting relevant information to the China Banking Regulatory Commission in a timely manner; reporting to the Guangdong Provincial Government and Guangdong Provincial banking financial institutions provide information consulting services. ?

16. Financial Accounting Department

Main Responsibilities: Responsible for managing the financial work of the bureau system; organizing and preparing the annual financial accounting budget and final accounts of the bureau system; responsible for the basic construction and management of the bureau system Fixed assets management; responsible for the management of accounting rules and regulations and accounting affairs coordination for the banking industry in Guangdong Province. ?

17. Personnel Department (Organization Department of the Party Committee)

Main Responsibilities: Responsible for the cadre management, labor wages, organizational establishment, employee training, party organization building and party member education management of the bureau system work; responsible for the management of retired cadres; responsible for undertaking the affairs of personnel going abroad (overseas) in the bureau system.

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18. Supervision Office (Discipline Inspection Commission Office)

Main Responsibilities: Responsible for supervising the bureau’s systematic implementation of national laws, regulations, and policies; investigating and punishing violations of national laws and regulations in accordance with the law and disciplines and political and disciplinary conduct; accept reports, accusations and complaints from supervisory objects; lead the bureau’s systematic supervision (discipline inspection) work.

19. Party Committee of the Agency (Propaganda Department of the Party Committee)

Main Responsibilities: Responsible for the party and mass work of the bureau; responsible for the ideological construction and propaganda work of the party in the bureau system; responsible for the ideological work of the bureau system Political work and spiritual civilization construction.

20. Logistics Service Center

Main Responsibilities: Responsible for the logistics services of the bureau.

Reference: China Banking Regulatory Commission-Organizational Structure and Contact Information